Use Microsoft Windows Server Update Services (WSUS) 3.0 to deploy software updates and patches to computers in your organization. However, some computers do not receive updates from WSUS servers. This problem occurs if Microsoft Office 2003 or its components are installed on your computer.
WSUS server symptoms
This issue affects Microsoft Windows Server Update Services 3.0 and Windows Server Update Services 3.0 Service Pack 1 (WSUS 3.0 SP1 ). However, in some cases, the following products may be affected:
- The WSUS component has been upgraded from WSUS 2.0 to Windows Small Business Server 3.0 (Windows SBS) of WSUS 2003)
- System Center Essentials 2007
- System Center configurations Manager 2007
For more information, see this announcement.
When this problem occurs, a message similar to the following is recorded in the automatic update log file (% windir % \ WindowsUpdate. log) of the affected computer:
Date Time788 ee4 PT ++ PT: Synchronizing server updates ++
Date Time788 ee4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http :// WSUS Server/ClientWebService/client. asmx
Date Time788 ee4 pt warning: SyncUpdates failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
Date Time788 ee4 pt warning: SOAP Fault: 0x000190
Date Time788 ee4 pt warning: faultstring: Fault occurred
Date Time788 ee4 pt warning: ErrorCode: InternalServerError (5)
Date Time788 ee4 pt warning: Message :( null)
Date Time788 ee4 pt warning: Method: "http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
Date Time788 ee4 pt warning: ID: c0a7445f-b989-43fa-ac20-11f8ca65fa8c
This message is recorded during the detection phase.
In addition, a message similar to the following is recorded in the WSUS Log file (% ProgramFiles % \ Update Services \ log Files \ SoftwareDistribution. Log) on the WSUS computer:
Date TimeUTC Error w3wp. 12 ClientImplementation. SyncUpdates System. ArgumentException: Item has already been added. Key in dictionary: '000000' Key being added: '000000'
At System. Collections. Hashtable. Insert (Object key, Object nvalue, Boolean add)
At System. Collections. Hashtable. Add (Object key, Object value)
At Microsoft. UpdateServices. Internal. ClientImplementation. GetSyncInfo (DataAccess dataAccess, Hashtable stateTable, Hashtable deploymentTable, Boolean haveGroupsChanged, Boolean doChunking)
At Microsoft. UpdateServices. Internal. ClientImplementation. SoftwareSync (DataAccess dataAccess, UnencryptedCookieData cookieData, Int32 [] keys, Int32 [] leafUpdateIds, Boolean haveGroupsChanged, Boolean expressQuery)
At Microsoft. UpdateServices. Internal. ClientImplementation. SyncUpdates (Cookie cookie, SyncUpdateParameters parameters)
At Microsoft. UpdateServices. Internal. ClientImplementation. SyncUpdates (Cookie cookie, SyncUpdateParameters parameters)
At Microsoft. UpdateServices. Internal. Client. SyncUpdates (Cookie cookie, SyncUpdateParameters parameters)
Lines removed
Date TimeUTC Warning w3wp. 12 SoapUtilities. CreateException ThrowException: actor = http: // wsusebc/ClientWebService/client. asmx, ID = c0a7445f-b989-43fa-ac20-11f8ca65fa8c, ErrorCode = InternalServerError, Message =, Client =?
To find this message, search for the ID obtained from the client log on the WSUS server.
