Details the relationship between Unified Communication and collaboration

The concept of Unified Communication and collaboration is always vague, and many enterprises do not understand this aspect. In essence, Unified Communication and collaboration are not the same thing, but there are many overlapping contents in the two. As a result, the two are regarded as one thing. However, it is not a big mistake to confuse the two. Why do we say this? We need to start from scratch.

Accept cooperation for differentiated Competition

Collaboration based on presentation and telephone is changing the way we communicate and work. For enterprises, location-based presentation and telephone collaboration are an important aspect of differentiated competition. Do not care about the movements of your competitors. Keeping up with the latest technology is the embodiment of the strongest competitiveness. When your competitors are indifferent to collaboration, it is the best time for you to consider deploying collaboration, so that you will leave them far behind. Although some new technologies may not yet mature and have not yet been officially launched, the new technologies and solutions must be followed up and gradually supplemented and improved after the new technologies are introduced. This is a dynamic process. As the head of an enterprise, you must consider it carefully and never stop. Deployment now benefits, continuous deployment, and continuous benefits. For example, Microsoft users should now consider Microsoft's LCS on-site Communication Server) and other new products and technologies that can promote and work with LCS.

Unified Communication is "shell" and collaboration is "core"

UC) is defined as "integrated communication means, with the function of optimizing the business process", which includes various collaboration tools. This means that unified communication is a "shell" and collaboration is a "core ". The goal of collaboration is clear: Integrate all means of communication and communication tools to optimize the business process and business results. These communication tools include teleconference, uninterrupted chat, online conference/desktop sharing, collaboration workshops, and videos that run through the above columns.

Let's talk about the Unified Communication and collaboration platform of Lotus Notes/Domino.

What is a Unified Communication Collaboration platform? We unify all kinds of communication and collaboration means and use a single client software. This is what we call the concept of unified collaboration and unified collaboration.

The specific implementation of this concept can be explained through. In the figure, you can directly perceive the online status of each user on the email interface. If you know the online status, you can chat online, you can initiate instant messaging, audio, point-to-point video conversations with him, and click on the phone with him, directly connect his phone call-the call is not a point-to-point conversation, but a conversation through a traditional telephone system. In this way, all kinds of communication means can be unified and manageable.

In Lotus, Unified Communication is only one method. More importantly, collaboration and communication are integrated. That is to say, the communication process, such as the chat record of the conversation, can still be searched in the mail client. Point-to-Point videos and recorded videos can be returned to call for replay. Communication unification brings convenience. For example, when a meeting is held, all calls are directly sent to the voice mail according to some logic. If you are on the road, all the calls may be transferred to your mobile phone. That is to say, you can use your mobile phone to directly connect to your extension phone or company's line. If you start the Sametime client on your phone, you can chat with everyone on your phone. If your communication means optimize your work, your communication channels, and the participation of collaboration, the communication effect will become higher and higher.