Diagram 12306 refund process and steps

First of all, we need to explain that, after the 12306 net purchase train tickets, if the ticket has been taken, then we will not be able to refund online, this situation needs to be handled by the service window. The following is mainly for the purchase of train tickets in 12306, but has not yet to take the votes of users, users can direct the 12306 Web site to handle refunds, below is a detailed refund process and procedures.

First, login to the 12306 Railway train ticket network, and then use your account to log in first, as shown in the following picture:

Login 12306 train Ticket Network

Second, after login 12306, we click into "My 12306 Center" and then click "Completed Order", as shown in the following figure:

12306 Completed Orders

Three, then we can see, before we have bought the train tickets, here we can see, its inside there is a refund or change the option, we need to refund, click the "refund" option, as shown in the following figure:

Select refund option

Four, click on the refund, the next will pop up a confirmation refund dialog box, inside will prompt you need to deduct the relevant refund fee, if there is no doubt, click OK, as shown in the following figure:

Select Confirm Refund

Finally, we can see the prompt refund success, as shown in the following figure:

12306 Refund Successful

After the refund is successful, the refund will be returned to the bank card or Alipay that you paid, usually 1-2 working days, within the time limit stipulated by the bank.

Ps. When a passenger requests a refund, it should be handled at the station where the ticket is purchased or at the nominal point. In the station before driving, special circumstances can also be in the car after 2 hours, refund the full fare, the approval of the refund fee. Group passengers must be in the car 48 hours before the deal. If the original ticket uses cash to buy the ticket, it should refund the cash. The original ticket to use the bank card to purchase tickets (including the Chinese Railway Customer Service Center site 12306.cn Purchase tickets), should be refunded in accordance with the card issuing bank requirements returned to the original purchase of the bank card.

About 12306 How to refund the method for everyone to introduce here, the steps are not complicated, the basic look at the tutorial can start, I hope that everyone will help, if the online purchase of train tickets and any questions of friends, please contact us.