Response from Microsoft-3/21/2006 9:58:19 pm
Dear Terry,Thank you for choosing online support for your Microsoft technical support offering. my name is Harry and I will be processing ing you with this service request. for your reference, the case id of this service request is srz060320000480. As you mentioned, when attempting to update Windows from the Windows Update site, you encountered a problem that it fails to update. If I have misunderstood your concern, please let me know. I fully understand the inconvenience you are experiencing. Please be assured that I will try my best to help you resolve the problem. From the case attachment, I have found that Windows Update fails with the error code 0x80072ee2. based on my experience, the issue may be caused by several factors. troubleshooting can be time consuming, but please be assured that I will continue to assist you until the issue is resolved. At this time, let's try the following steps to troubleshoot the problem. After finishing each suggestion, please go to the Windows Update site Suggestion 1: Delete the hosts file
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The "hosts" file is responsible for the local host name resolution. if this file is improperly modified, updates for windows won't be successfully installed on the local machine and the error code 0x80072ee2 will be generated. in this situation, to get the problem resolved, we can erase the current hosts file and the system will create taneously create a fresh one. refer to the following steps. Step 1: Clear the hosts file
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1. Click Start-> Run, type % SystemRoot %/system32/Drivers/etc and press Enter.
2. Right-click on the file "hosts" (without quotations) and choose Delete.
3. Click Yes to confirm the deletion. Step 2: Clean Up the domain name resolution (DNS) cache:
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1. Click Start-> Run, type: CMD and press Enter.
2. In the window, type: ipconfig/flushdns and press Enter. Suggestion 2: Check the background programs
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This behavior can be also caused by security programs such as a firewall or other Internet related applications running in the background, which interferes with the Windows updating process. at this time, please check if any of the following programs is currently installed on the computer that has the issue: Download Accelerator
Getright
Browser blaster
Pop-up Blocker BitTorrent
Emute Sygate Personal Firewall
Norton Internet Security
Freedom Firewall
Zone Alarm Firewall If they are, please try to find an option pertaining to "generic host for Win32" and then disable it. if an option of this sort cannot be pinpointed, I recommend turning off or even uninstalling the whole program and checking the status. Suggestion 3: Re-configure ISA Server or Proxy Server
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This error can also occur due to proxy server settings. Please refer to the following Knowledge Base Article if a server is being used. You experience problems when you access the Windows Update version 5 or version 6 web site through a server that is running ISA Server
<Http://support.microsoft.com /? Id = 885819> If you do not have permission to re-configure the settings, please contact your network administrator. If no server is being used, we can refer to the following suggestions. Suggestion 4: Check proxy settings
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NOTE: If any proxy is necessary to the Internet connection, please contact your ISP (Internet Service Provider) before using the following method to remove the configuration. 1. Open Internet Explorer. On the Tools menu, Click Internet Options.
2. Click the Connections tab, click LAN Settings and clear all the check boxes.
3. Click OK.
4. Quit Internet Explorer.
5. Click Start, click Run, type cmd, and then click OK.
6. type the following commands. Press enter after each command. Proxycfg-d
Net stop wuauserv
Net start wuauserv 7. restart the computer. For detailed information, we can refer to this Microsoft Knowledge Base Article: You receive an "error 0x80072ee2" or "error 0x80072efd" error message when you try to use Windows Update
Http://support.microsoft.com /? Kbid = 836941 However, if the behavior persists, I 'd like to check the following points on your side: 1. Is the computer currently residing in a company network (LAN) or domain environment?
2. Is the computer connected to the Internet via another computer, router or proxy? In addition, in order to perform further research, please gather the following information for me. System Information
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A. Press Start, Run and type in msinfo32. press OK.
B. Choose save from the File menu and save it as an nfo file.
C. Find the file, right-click on this file, click "send to", and click "compressed (zipped) folder ". Windows Update log
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1. Click Start-> Run, type: % WINDIR % and press Enter.
2. locate a file named "windowsupdate. log ". please be aware that there may be another file named "Windows Update. log ". I am requesting the file without a space in the middle of the name. Please send the above two files to me at v-30hzha@mssupport.microsoft.com <mailto: v-30hzha@mssupport.microsoft.com>. once I obtain the information, I will perform further research and get back to you as soon as possible. thank you for your time and cooperation. Please let me know the results at your earliest convenience. I appreciate your time and effort on this issue. if anything is unclear, please do not hesitate to let me know and I will be gglad to help. I look forward to hearing from you. Best regards, Harry Zhang V-30hzha@mssupport.microsoft.com <mailto: v-30hzha@mssupport.microsoft.com>
Microsoft Windows support professional Satisfied customers are my top priority. please let either myself or my manager know what you think of the level of service provided. know what you think of the level of service provided. you can send feedback to my manager Joe Shi at v-30josh@mssupport.microsoft.com <mailto: v-30josh@mssupport.microsoft.com>. |
