Nowadays, Enterprise infrastructure is becoming more and more networked, virtualized and complex, and people are more willing to seek automation in order to optimize the information management process. After all, who does not want a more effective and rapid way to control data security, storage, application performance monitoring, and it economics? This does not require any brains.
But this is not the case.
In the words of Bill Gates, "any commercial technology has two principles. One is that efficiency can be improved only by automation of effective operations; the second is that automation based on inefficient operations will only make efficiency lower."
If you are not sure about your enterprise's intention to implement automated processes, hasty deployment may lead to bad results. In this case, the first thing is to determine when automation is appropriate and to what extent Automation makes sense.
Five experiences are listed below:
1. Process Modeling
Use the business process management (BPM) tool to first model the visibility, accountability, and adaptability of the current process. This includes both system-application interaction and human activity. In particular, find out which of the following pain points can be solved automatically in the current process.
2. Define goals
To have a clear understanding of the current process, you should list the goals to be achieved and rank them. Priority is given to the goal that covers the most extensive business and can bring the greatest change to automation.
3. assign responsibilities
Assigning responsibilities is critical and should not be limited to IT personnel. It should include business leadership and people working with IT systems every day.
4. Automated implementation of special parts in the extraction process
Automation of everything immediately is likely to lead to failure. Instead, start a 6-12-month plan to extract a special process. With this method, you can easily validate assumptions, monitoring results, and evaluate progress.
5. Evaluation and Expansion
After each test, compare the results with the target, review the responsibility, and expand the small and efficient automation part.
Finally, for automation, it is very important to keep up with the trend. We understand that many of our customers have abandoned a range of solutions from large technical vendors (they have developed specific automation tools, resulting in technology stacks ), instead, it switched to a network-based, cloud-based solution (which can be expanded in systems and applications ). But it does not mean that this can be done once and for all. We also need to consider the increasing voice of mobile applications, which can maintain uninterrupted communication and collaboration, so as to monitor and adjust the automatic system in real time.
To basically establish appropriate automation, remember these basic points: a strong plan, independent testing, and a clear division of labor for key personnel in the business. (Post)
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