Enterprise Neighbor Pass

First,Enterprise Neighbor Pass(a) Product introduction

Enterprise Neighbor Call Center's product concept is to enable enterprises in the absence of hardware investment under the premise of the lowest cost, the shortest time, to establish a comprehensive, stable and reliable, seat can be distributed, the call center system of national call access.

(b) Productsfeatures

Technical level, enterprise Neighbor Call Center Voice service is transmitted through the national telephone network, the data service is transmitted through the Internet using TCP/IP protocol, to meet the large number of data transmission in the enterprise call
Enterprise Neighbor Call Center for the enterprises to provide a leasing service model, it only provides agent software, CRM management and IVR settings, such as System module rental services. Unlike the traditional outsourced call center, the service provided by the Enterprise Neighbor Call Center is limited to the leasing of software and system resources, and the outsourcing of the call service personnel is not provided, and the enterprise uses its own personnel and venues to establish its own call center within the company through the leasing of the Enterprises ' Neighbor call center resources.
Enterprises adjacent to the call center, for the enterprise owners do not need to invest high hardware costs but virtual existence, just use the remote server to provide their customers with thoughtful and convenient call service. The name "Enterprise Neighbor Pass" emphasizes that it is scattered in the physical structure, but it is a call platform in the full sense logically. The entire call center includes enterprise internal data encryption, agent work monitoring and management, IVR voice navigation settings and other functions to meet a variety of enterprise call center.

(c) Productsfunction1)Voice Navigation

The definition of Call center system in addition to multi-seat allocation to achieve human services, the other most obvious sign is whether there is a mature IVR voice navigation system.
after the call center IVR Voice navigation is released, it not only improves the practicability of the call center system, but also expands the multi-faceted of voice navigation. This also means that the Enterprise Neighbor Call Center already has the full function of the traditional call center.

Enterprise Neighbor Call Center IVR Voice Navigation design concept is: To make the IVR configuration as simple as possible, reduce the difficulty of enterprise configuration. Based on this idea of the concept of the IVR template, after our research and analysis, screening out the most widely used to make IVR templates, enterprises only need to select the template that fits their own enterprise.

2)CRMCustomer management System

As the core resources of the customer information, Enterprise Neighbor Call Center for it provides a very practical CRM system, enterprises not only easy to manage more convenient agent calls.

Data Management * * * * Add, edit, add channels can be directly through the management platform to input the existing information, but also through the agent software in the process of processing directly to add the current customer details; open customer data editing function, customer information can be updated timely, to ensure the correctness and integrity of the data.

3)Client AgentSoftware

Enterprises adjacent to the agent software in addition to the basic words of the ability to answer, but more special is the enterprise adjacent to the seat software support calls outside the function. At present, for all the call center products in the market, the outbound call function of the company's neighbor calling center is unique and non-reproducible. Add this function after the enterprise call center is more than just passive voice customer service platform, but a set of basic customer service and telephone marketing as one of the real sense of the call center system.

Enterprise Neighbor Call Center Client Agent software is used in the PC Terminal customer service work platform.
Supported platforms: Windows xp/new Support Vista, Windows 7
Software language: Simplified Chinese

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Enterprise Neighbor Pass