FAQ and processing method of Ruijie Windows Authentication Client

• 1: No boot from boot?

  A: Check the boot autorun item in the client Setup interface and verify that the system or third party software (mainly third party software such as WiFi or plug-in) is configured to prevent the automatic operation of the client, can be confirmed by uninstalling or completely stopping the relevant software and then testing the client.

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• 2: Unable to receive notification message?

  A: Check the campus network message reminder in the Client Settings screen. :

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• 3: After successful authentication drop and pop-up message please uninstall all third-party WiFi programs and plug-in software?

  A: You can first try turning off the WiFi Software Settings Campus network mode, or follow the prompts to uninstall the third party WiFi, and restart the client or restart the system.

  Cheetah WiFi:

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  360WIFI:

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  Other WiFi is similar

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• 4: The Client authentication success after the high CPU occupancy rate, resulting in the system than card?

  A: Restart the client after shutting down or uninstalling the third party WiFi, or choose to use Su V6.82 and later versions of the client.

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• 5: The login window will not pop up after double-clicking on the desktop to open the client?

  A: Wait A moment for the client to start, if it still fails to start after 5-10 seconds, try double-clicking the desktop client shortcut again or restarting the system again. If it fails, repeat the previous step

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• 6: Pop-up message when wired Authentication "network signal connection failed, please check whether the cable or wireless signal is connected." ”

  A: First check whether the network cable is loose, and then check the network card settings interface to select whether the wired network card, if the third-party WiFi is installed and restart the system.

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• 7: Does the operating system upgrade to win 10 fail to authenticate?

  A: Re-install the client, it is recommended to choose V6.82 version and later version, support More perfect.

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• 8: Authentication failed, prompting DHCP to get IP failed?

  A: If the static IP check whether the local connection is properly configured IP address, if the dynamic IP, first check whether the system's DHCP client service is turned on, if it is turned on, uninstall all WiFi software.

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• 9: Authentication failed, prompt Unable to connect to authentication server?

  A: First of all, confirm the dormitory network unobstructed, network cable and other good contact, shut down the firewall, close the anti-virus software firewall (such as ESET Firewall), and then try to re-certification. If authentication fails, contact the network administrator to check the network environment.

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• 10: Authentication failed, prompt non-Ruijie authentication client or client version too low?

  A: Get the latest version of the client and reinstall it.

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• 11: Successful authentication, but not Internet access?

  A: If the static IP check the local connection settings of the DNS is able to access the normal, if the dynamic IP check to get the DNS is normal.

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• 12:win10 can't identify the NIC?

  A: Check if the local network environment is working properly and uninstall third party WiFi (such as Cheetah Wifi,360wifi).

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• 13: Client Authentication Login failed, prompt IP address information get error?

  A: This situation is caused by the system's TCP/IP protocol stack being compromised by Cheetah WiFi or other wifi. Please uninstall the Cheetah WiFi or other wifi first. Then use the Driver wizard or drive life to update the NIC driver.

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• If your issue is still unresolved, please contact the Network Center for Solutions

This article is from the "New Sharp Space" blog, be sure to keep this source http://cqjzc.blog.51cto.com/12510143/1932967

Ruijie Windows Authentication Client Frequently asked questions and how to handle it