Fix Internet Explorer crashes with SharePoint Online presence indicators

IE, as long as the mouse floating on the status of the person's name, the state is connected to Lync, IE will appear to stop working.

Here's how to fix it.

Until The other day if I figured this off, every time I hovered my mouse pointer over a presence indicator on SharePoint Online, my Browser–which is Internet Explorer for the moment–would crash.

SharePoint Presence Indicators

It wasn ' t some polite little crash, either. The window would freeze, the dreaded "Internet Explorer has stopped working" message would pops up, and I ' d need to reload The page.

Not the exact image I is getting, but very close.

Forget about the ' Check online for a solution and close the program ' option. I tried clicking on this many times, if only to send the telemetry to Microsoft, and nothing useful came of it. "Close The program" It is and the Internet Explorer window would open up again.

This isn ' t some huge loss unless you were entering data. The fact that it happened regularly when I am just moving my mouse from one part of the screen to another and not really Hovering was annoying, though.

I asked about the The MVP forums I has access to and no one else seemed to recognize the exact issue. Other browser issues, sure, and not the this one. I decided to does a more serious round of bingling.

I found a useful article from Patrick Fegan called Internet Explorer crashing with the Lync contact Card. It told me perhaps how to fix the issue, and not what it was happening.

The MSDN forum thread that Patrick referenced is a little more help. After a little to searching I found a post somewhere which made me look at the Namectrl Class add-on in Internet Explore R. As can see in the image below, the version is 14.0.6109.5000. Wait,??? I ' m running Office I laptop, so-rights, that version number ought-start with 15.

Looking at the ' More information ' link for the add-on, I could see then the date for the Name.DLL files was Tuesday, Augus T-which, also didn ' t sound right.

here ' s all of the info in text, for better search engine indexing:

name:                    Namectrl classpublisher:              Microsoft corporationtype:                    ActiveX controlarchitecture:            32-bitversion:                14.0.6109.5000File date:              Tuesday, August, 6:14 Pmdate last accessed:     Today, November, 4 minutes Agoclass id:                { E18fec31-2ea1-49a2-a7a6-902dc0d1ff05}use count:               8439Block count:            7file:                    NAME. dllfolder:                 c \ Program Files (x86) \microsoft Office\office14

Patrick's post recommended running repair on the Office installation, which certainly seemed as a good idea because I se Emed to has some bits which were out of date somehow.

I haven ' t needed to d a repair on Office before, and I couldn ' t find it! More bingling ensued, and I realized that it is available in the Windows 7 Control Panel under Programs and Features. (Yes, I ' m still running Windows 7.)

Clicking on brought up the dialog where I could select Repair.

After some chugging and churning, the repair is done and I went back to Internet Explorer to look at the Namectrl Class a Dd-on.

et voila! The version is comfortably in the range of 15.0.4420.1017 and the date was Monday, October.

name:                    Namectrl classpublisher:              Microsoft corporationtype:                    ActiveX controlarchitecture:            32-bitversion:                15.0.4420.1017File date:              Monday, October, 9:32 Pmdate last accessed:     Today, November, 3 minutes Agoclass id:&nbsp ;              { E18fec31-2ea1-49a2-a7a6-902dc0d1ff05}use count:               8446Block count:            7file:                    NAME. dllfolder:                 c \ Program Files (x86) \microsoft Office\office15

Even better, the presence indicators work fine now!

Fix Internet Explorer crashes with SharePoint Online presence indicators