Because of the complexity of the domestic carrier network, there may be situations where a particular network (in the case of a user's local network) cannot access Aliyun ECS due to operator problems. You can provide the following information to the Aliyun after sales support assistance analysis.
In order to troubleshoot successfully, you need to shut down both ECS and the local computer firewall, and any security settings that may affect detection.
The test methods are as follows:
Open a command prompt on your local computer and ping and tracert the test separately. Open Start > Program > Attachment > Command prompt.
Ping test:
Please take a screenshot of the above screen information. Tracert test
Complete the screenshot of the full 30-hop record after the tracert test is completed.
Open http://ip.taobao.com/index.php in the client's browser to obtain the client's IP. IP is as follows: