Avaya exrience portal (AEP) Basic Introduction II (four major components)

What is Avaya exrience portal (AEP )?

1: a software platform that provides automated voice (or multimedia) user experience;
2: A complete speech application system is developed based on the standard VXML (which defines how to use features such as speech recognition, speech synthesis, Internet access, database access, audio file playback, and DTMF input .) And ccxml (which defines a series of open standard call control APIs Based on XML;
3: supports multimedia processing;
4: fully web-based architecture;
5: supports TTS text conversion and speech recognition technologies;

2) components included in AEP
EPM: AEP integrated management, report, monitoring, and license management
Logon user permission management;
Configure MPP parameters, such as MPP Server IP address, MPP settings, voice browser settings, report data backup cleaning, logs
Manage the MPP server, stop the MPP service, and restart the MPP server;
Configure VoIP connection, AEP extension range, Registration Board address, port;
Configure TTS or ASR, IP address, port, protocol, etc;
Mount the standard web application and configure the URI, Startup type, and method of the VP application;
Monitors the running status of the AEP System (PEM, MPP), provides corresponding alarms and events, monitors the MPP extension status, and calls in real time;
The local database processes various reports of the EPM service;
Manage various licenses;
MPP: MPP is the core part of traffic processing. It responds to and processes call requests from cm.
Interacts with the voice switch cm. The AEP extension registers with the corresponding board to respond to and process call requests;
Interacts with the app server and processes Standard xcmc and ccxml through Avaya VXML and ccxml voice browsers;
Generate Reports and push them to EPM;
Interaction with TTS or ASR, online speech recognition and text Conversion
Provides soap-based Web Services interfaces;
APP: Process IVR of the AEP system, and interact with MPP, CTI, and database.
Deploy the main AEP process to process user call requests, collect user operations, and transfer requests;
Call VPC to obtain the CTI along-the-way data and call the CTI transfer function;
Interacts with databases to query, verify, and record information;
Call the WebService interface to implement corresponding functions;
Tts: Implement text-to-speech conversion
The speech server provides various voice services to clients based on the MHD protocol;
VPC: deployed on the app server. It calls the CTI interface to obtain and update the along-the-way data and implement functions such as transfer.
Configure the IP address and port of the CTI;
Install and view the VPC channel license;
Monitors the connection initialization status between the VPC and the cti t-server channel;

 

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