1. Use the net Silver shield on other computer, if have the same problem, can take valid identity document, NET Silver sign account and net Silver shield to buy net Silver Shield network by CCB staff to detect whether the net Silver shield is normal. If there are no problems with the other computers, follow the steps below to resolve them individually.
2. Check the computer interface is normal, replace the computer USB interface. such as the computer USB interface is normal, it is recommended to uninstall 360, Jinshan and other security software, and then download the CCB e-road Escort network silver security components installation.
Note: Right-click the e-Road escort security component installer during installation, and then select "Run as Administrator".
3. After installation, the right mouse click computer (My Computer) > Management > Service Application > Service >smart Card, right click Select Startup, and then select Properties to change the startup type to Automatic.
4. Management > Device Manager > Universal Serial Bus Controller to see if there are any yellow questions, exclamation marks or red forks. If there is, the right mouse click on those icons to choose to update the driver, the successful update after the network Silver Shield can be recognized as normal.
5. CCB Network Silver also does not support IE10, IE11, you can try to open the "Compatibility View." Or use 360, Sogou, Cheetah, Baidu, QQ browser and so on.