Citrix xendesktop VDA upgrade Failure Case Analysis

I have handled a case about Citrix xendesktop VDA upgrade failure today. I would like to share with you here.

Background]

You need to upgrade the existing xendesktop5.6 environment to xendesktop7.5. Citrix supports this scenario and check whether the upgrade fails when updating vda.

[Problem description]

For specific error information, refer to the following:

650) This. width = 650; "Title =" image001 "style =" border-top: 0px; border-Right: 0px; border-bottom: 0px; border-left: 0px; display: inline "border =" 0 "alt =" image001 "src =" http://img1.51cto.com/attachment/201408/4/152152_1407158497VXcM.jpg "" 613 "Height =" 451 "/>

650) This. width = 650; "Title =" image002 (1) "style =" border-top: 0px; border-Right: 0px; border-bottom: 0px; border-left: 0px; display: inline "border =" 0 "alt =" image002 (1) "src =" http://img1.51cto.com/attachment/201408/4/152152_1407158497LYBg.jpg "" 618 "Height =" 444 "/>

650) This. width = 650; "Title =" image003 (1) "style =" border-top: 0px; border-Right: 0px; border-bottom: 0px; border-left: 0px; display: inline "border =" 0 "alt =" image003 (1) "src =" http://img1.51cto.com/attachment/201408/4/152152_1407158498hgVt.jpg "" 612 "Height =" 460 "/>

Specific error message:

Rror ID: xdmi: 1414b9d7

Exception:
Citrix. metainstaller. metainstallerexception installation of MSI file 'upsclient _ x64.msi 'failed with code 'installfailed' (1603 ).
At Citrix. metainstaller. MSI. installproduct (installationcontext context, string msipath, string parameters)
At Citrix. metainstaller. msicomponent. Install (installationcontext context)
At Citrix. metainstaller. installationmanager. installcomponent (iinstallablecomponent, installationcontext installcontext)

 

Check the installation log of VDA and find similar error messages:

Installation Log:

16:06:44. 9200: xendesktopsetup: About to install MSI file 'd: \ x64 \ virtual desktop Components \ upsclient_x64.msi 'using Params 'installlocation = "C: \ Program Files \ Citrix "arpsystemcomponent =" 1 "msifastinstall =" 1 "'Log file is 'c: \ Users \ CN-tusxd \ appdata \ Local \ temp \ Citrix \ xendesktop installer \ MSI log files \ upsclient_x641627306058.txt'

16:06:44. 9200: xendesktopsetup: Starting synchronous process 'msiexec 'with ARGs'/I "d: \ x64 \ virtual desktop Components \ upsclient_x64.msi"/LV "C: \ Users \ CN-tusxd \ appdata \ Local \ temp \ Citrix \ xendesktop installer \ MSI log files \ upsclient_x641627306058.txt "/quiet installlocation =" C: \ Program Files \ Citrix "arpsystemcomponent =" 1 "msifastinstall =" 1 "reboot = reallysuppress'

16:11:55. 1930: xendesktopsetup: process completed with error code 1603

16:11:55. 1960 $ err $: xendesktopsetup: Installation of MSI file 'upsclient _ x64.msi 'failed with code 'installfailed' (1603 ).

 

[Problem Analysis]

From the above log, it is easy to see that an error occurs when the component "upsclient_x64.msi" is installed. 1603 is an error code that is very common for Microsoft MSI installation. You cannot see the specific problem from the above log, check the Windows Eventlog and find the print spooler error event ID: 11920. Open the service and check the status of the service. Then, check the service when installing vda, this is also the cause of VDA installation failure.

[Solution]

Enable and enable this service. Uninstall and restart VDA and reinstall vda. The installation is successful!