End user Work Environment Service Project

Service	Service	Service item
End user Work Environment Service	Terminal hardware support service	Installation, configuration, and upgrade of terminal Devices
		Terminal Equipment Fault Diagnosis and Maintenance
		Terminal Device parts replacement
	Software Support Service	Software installation, configuration, and upgrade
		Software Fault Diagnosis and troubleshooting
		Daily monitoring
		Software Version Control
		Regular System virus detection and removal
		Software backup
		Trend Prediction and System Optimization
	Print Service	Printer configuration
		Supplemental printing Consumables
		Preventive Maintenance
		Fault repair and spare parts replacement
		Communication link between printers and terminal Devices
	Communication Service	Connection status of terminals and network links
		Configuration, maintenance and upgrade of terminal communication software
		Terminal email service inspection and maintenance
	Other services	Maintenance of terminal equipment asset data
		Assists new end users in purchasing hardware and software in their work environment, including determining hardware and software requirements and specifications, and providing support and guidance for the upgrade and migration plan.

This article is from the "IT system O & M" blog, please be sure to keep this source http://hichuann.blog.51cto.com/1024435/1553568

End user Work Environment Service Project