HP Jetdirect printing server troubleshooting

Print Server Problems

HP Jetdirect prints the server's configuration page. The TCP/IP status displays "TCP/IP Initializing" or "55 bootp in progress ", and HP Jetdirect will not be set to an IP address by default. The IP address will use 0.0.0.0 ).

Print Server Problem Solution

This is not an error. If the LAN connection line is not connected, or the printer server cannot detect the network connection due to connection line damage, Hub failure, or LAN connection speed configuration problems, new or cold reset) HP Jetdirect 610NJ4169A), 175XJ6035A), 615NJ6057A), 250MJ6042B, or J6042A) will not be set to IP address 192.0.0.192 or 169.254.x.x by default.

This is different from the previous architecture of the HP Jetdirect product. The LAN connection line can be disconnected, while the HP Jetdirect device can still be set to an IP address by default ). Perform the following troubleshooting steps.

Note: For more information about cold reset, click here.

HP Jetdirect 610NJ4169A) or 615NJ6057A) Internal printing server

Use a LAN connection line to connect the printing server to the network.

Perform a cold reset on the Jetdirect printing server.

Wait for at least two minutes and print the configuration page.

If the same message is still reported on the configuration page, use the control panel of the printer to configure the connection speed to match the network or hub connection speed.

HP Jetdirect 175XJ6035A) External printing server

Make sure the printer is connected to the LAN.

Perform a cold reset on the HP Jetdirect printing server and wait for at least two minutes.

Wait for at least two minutes and print the configuration page.

Other Jetdirect printing servers

Disconnect the network connection line and reset the HP Jetdirect printing server.

Wait for five to seven minutes, connect to the network connection line, and print the configuration page.

Check that the TCP/IP status is "Ready" and the IP address has been configured or is configured by default, or configured through BootP/DHCP ).