If we are the first time in Iherb Sea Amoy shopping and the first choice of a logistics approach, such as our first choice of EMS or Shun Fung, the first need to submit customs clearance personal information, that is, ID scan picture upload can be, and we register iherb information when filling in the same information. We do not need to go to Customs to process information, direct logistics to help us deal with, because we have paid taxes at the time of the shopping settlement.
First, Iherb Sea Amoy Customs clearance information submission process
1, Shun Fengqing close to submit (address)
If we have orders under the order, we will also receive the need to submit the clearance information message prompts, the old Chiang in the purchase of the tutorial article also mentions the specific received SMS introduction (reference). We need to submit the ID card information when we first submit, as well as our logistics number, this will inform us after the shopping, and the Iherb website backstage also can see.
We can check the "save to Shun Fung official website" so that the next time you do not need to submit identity card scanning pieces.
2. EMS Customs Clearance (Submit address)
If we choose EMS mailing, we need to go to the postal Identity pass to submit ID information, according to the wizard can be done, the same is the submission of personal information and identity card scanned picture (photo can be, do not scan with scanners).
Second, Iherb Hai receiving process path
After we purchase in Iherb, the backstage can see the logistics number.
Click on the "tracking" number, you can see the actual path of the express delivery list.
Here we can see all the shipping and delivery path, the old Chiang 10th orders, 11th shipments, and then 18th hand, before and after the total need for 8 days, and EMS almost time to. But a little different is, Shun Fung is directly sent, EMS will also advance SMS to inform about the delivery time.
Third, dealing with the problem of Iherb lost parts
About the loss of the problem is certainly a chance to happen, the old Chiang also encountered this time, never before this problem. This time buy 6 cans of coffee, 2 bags of organic plum, coffee is not less, but the plum less than 1 bags. So after receiving the goods, take the initiative to contact Iherb official website to propose the solution.
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China@iherb.com
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2, the settlement process record
Through our own Iherb account mailbox to the customer service department email, to inform our order number, as well as lost parts of the product, as well as we attach the Open box picture. Answer the mail is relatively fast, basically 10 minutes will give a reply, told will be missing items of goods refund to the account, the next time we buy the time can be used.
Four, Iherb Sea Amoy Shopping Summary
1, Iherb Sea Amoy shopping support Simplified Chinese, direct mail, Shun Fung or EMS delivery or more convenient, the two mailing way are almost the speed;
2, if missing pieces, received after the initiative to contact customer Service department, photo forensics and tell a number, generally will quickly refund to the account;
3, any single order should not exceed 1000 yuan, each item can not exceed 5 pieces, otherwise can not be submitted and clearance. Registration information and customs clearance information must be the same person, including cell phone number must be consistent.
