Interaction, use, interaction design and availability)

For a long time, we are used to"Use"This word, using a tool, using a software, is very easy for humans to understand the use of products.

However, why do we mention"InteractionWhat about the word? Because "use" is a kind of active voice starting from humans. When it comes to use, we naturally think of a kind of relationship dominated by humans and assisted by objects.

When talking about "interaction", we feel that the two sides involved in interaction are more equal. In fact, the significance of introducing the word "interaction" lies in the improvement of the status of interaction objects. Mr. Terry Winograd, a book from beyond human-computer interaction, said: "…… That is to say, the combination of computing strengths and human strengths, rather than computer simulation, is the idea that introduced me into the HCI field. "Mr. Alan Cooper also mentioned in his interview with uidesign: "The key is that it is a very good thing to let people do what they are competent to do. Let people do what they are good at, and let computers do what they are really good ." The emphasis on interaction objects makes the relationship between people and interaction objects more reasonable, so as to get along with each other.

Availability)It is the basic and important indicator of interaction design. It is the overall evaluation of the degree of availability. It is also a quality indicator that measures whether a product is effective, easy to learn, secure, efficient, memorable, error-free, and satisfied.

At the same time, the interaction design goal is more than that. It also includes user expectations (Mr. Donald Norman said that the expected design is the next stop of the interaction design) andExperience, Availability ensures product availability, complete and convenient basic functions, and the experience is to give users a feeling of being different or unexpected. That is to say, the availability is what the product should do, and the experience is an extra surprise and gain.

Note: The above products include websites, software, consumer electronic products, and various customer services.

See:
What is interaction design )?
Why interaction design?