ITIL Ten Processes

1. Service level Management (Management): The goal of service level management is to achieve a specific, consistent, measurable level of service by coordinating the views of both it users and providers to deliver cost savings and increased user productivity to customers.

2. Availability management (availablity Management): The goal of availability management is to optimize the performance of IT infrastructure, its services, and the organizations it supports. Availability management leads to a cost-saving, continuous level of service availability that ensures that the business meets its objectives.

3. Capacity management (Capacity Management): Enables organizations to manage resources in the event of a crisis and anticipate the additional capabilities needed in advance. It describes the procedures necessary to plan, implement, and run the process.

4. Continuous management (Continuity Management): Provide IT services and recover in a controlled manner when problems arise in the IT system, with minimal disruption to the customer's business.

5. Financial management (Financial Management): Determine the cost accounting of IT services, set up a budget, supervise the implementation of the budget, and charge fees based on the services provided.

6. Event Management (Incident Management): Identify sporadic events.

7. Problem management (Problem Management): Diagnose the potential causes of occasional incidents identified by the service desk, arrange for corrective IT infrastructure errors, and conduct problem prevention guidance.

8. Variation Management (change Management): The change management process ensures that all changes are handled efficiently and quickly using standard methodologies and procedures. Change management is designed to improve the daily operational level of the Organization.

9. Configuration management (config Management): Identify, control, maintain, and verify existing IT assets, including infrastructure and services.

10. Release Management (Realease Management): Ensure the security of information system assets by controlling the release and release of software, hardware, and eliminate potential problems caused by different versions. Finish

ITIL Ten Processes