[Job exchange | transfer] Microsoft has seen unexpected gains in its three interview questions.

1. Because of design mistakes, mobile phone manufacturers may make the battery life half shorter than the original designed life (not

The solution is to replace the battery for free or buy a coupon for the new mobile phone of the factory for 50 yuan.

. Please write a letter to all purchased users to inform the solution.

2. When a senior leader visited a museum, he asked the museum librarians Mr. Wang for a brick of the Ming Dynasty.

According to national regulations, no one may convert museum collections into private ones. What should the museum director do?

Send a letter to the leader and retrieve the bricks.

3. Due to misoperations, The salesclerk sold the 20 thousand yuan laptop to Mr. Li at 12 thousand yuan.

How did Miss's manager write a letter to Mr. Li trying to get the money back?

Tang Jun, president of Microsoft China, said: "It is a pity that I have made these three questions on many occasions.

So far, no one has been able to fully answer the question. Someone has answered the question correctly, so he became my assistant.

"

Question 1: Dear user, in order to return to the masses of users, our company has recently launched the n-type battery

Technical upgrade: Any n-type battery user purchased before the * year * month * day can go to our sales outlets for free

Fees are upgraded. If you prefer to use the original battery, we will give you a coupon of 50 yuan for new mobile phones.

. Thank you again for your support for our work! ** Mobile phone limited by share Ltd *-* month * (note, no

To assume that the user already knows the designed life of the battery, we need to design the actual life of the battery.

Service life, but the price is relatively low. I checked my mobile phone instruction book. It didn't describe electricity.

The service life of the pool can only be prolonged. Therefore, we can avoid having to talk about the life cycle. Answer this question

Attention should be paid to the following two aspects: first, users cannot lose confidence in the company and influence their reputation; second, they must

I am responsible for the user, and I want to sell everything that should be worth the money. So I thought about the above statement,

In fact, compared with the original battery, it is indeed a technical upgrade, there is no deception to customers ).

Question 2 Dear ** lead: Hello! First of all, thank you for checking and guiding the work at our pavilion! According to your instructions,

The related work has been improved, which has greatly improved our work. After you leave, a comrade is anxious

Tell me that you have taken away a brick of the Ming Dynasty and asked me what to do, because of the collection of the National Museum

Product cannot be private, otherwise it is illegal for collectors. I told him with a smile that the leaders are testing us,

Check whether our work is rigorous. We sincerely thank you for your painstaking efforts to test our work.

In order to repay your guidance on our work, we will deliver a copy of this brick on the ** monthly ** day.

As a souvenir, at the same time, retrieve our original bricks. Thank you again for your guidance and care for our work. To

* Museum director: * yyyy * (I think the key to this question should inspire the lofty mentality of the leadership. No

Do you know whether you remember Premier Zhou Enlai's story about how to use magic to take the night cup stolen from foreign guests?

. So I used a similar method here. Pay attention to two points: one is to save the face of the leadership, and the other is

The bricks must be taken back. Third, leaders cannot think that the museum management work is not in place.

In one sentence, "Ask me what to do, because the museum's collection cannot be private for the country, otherwise, add it to favorites ."

.", We are not afraid that things are taken away. We trust the leaders in the sub-lines, but are afraid of the leaders.

It is against the law because it is a concern for the leaders. If it is just plain, It is very heavy and there is no such thing.

The leaders dared not to pay back. At the same time, send him a counterfeit product, whether he really wants or false wants, should

To ease his mind ).

Dear Mr. Li! Thank you for using our products. Your support is ours.

The driving force of development. At the same time, we still want to negotiate with you. During the off-duty check yesterday, the salesperson issued

At the time of collection, she mistakenly quoted the price tag of 20 thousand yuan as 12 thousand yuan. Press

According to the company's regulations, if the difference is not recovered, she will pay in full.

For Mr. Wang, it is equivalent to the salary of nearly one year. At that time, she was in a hurry and did not want to say what was going on.

She told the truth. She said she talked to you a lot about speculation when she sold you a computer yesterday and learned from you.

To many things. Because she made a mistake in her work, she was willing to pay for it herself, and she was not willing to bother you.

At that time, I told her that the people who buy such products were senior intellectuals or people with high quality.

If you are clear about the situation, you will be able to withdraw the money. We may wish to try it. How can someone else bear to compensate you?

Therefore, we have written this letter to you, hoping to get your support. At the same time, it is for our mistakes.

Sorry for the inconvenience! Thank you again for your support for our work. We will wait for you to reply.

Ceremony: ** computer sales department manager: ** yyyy ** (note: In this reply, I made full use of it.

It inspires others' lofty motives and uses empathy. One assumption in this letter is that it is small.

Wang and he had a very speculative chat, so he did not want to go back to the computer. Whether he was willing to pay for the details could be omitted,

But I am very speculative. I have learned the knowledge. It is best to mention it. Because this is extremely possible, the Computer price is high,

It is a rational consumer goods. In general, bargaining is different from emotional daily consumer goods. Consumers may

It will take a long time to choose, which will increase the user's preference for Mr. Wang and increase the odds of repayment .)
By the way, we inserted a small case where the cashier of a subsidiary also gave more money to a raw material customer. Later

In a similar way, it is mainly used to stimulate users' lofty motives. Later, when the user gave the money

I owe you the money because there is no evidence to prove that I owe you the money.

In the same way, this example shows that the invoice is missing. When we find the user, we also tell him that you can not return it,

If not, the cashier must be fully compensated, at least one year's salary. But we believe you will

Love this cashier, as a big boss, you must be very concerned about the goodwill to develop to today, you have helped

Many people are rich. I believe you will also help her. Later, he said, "Okay, I will give it as a gift,

Because of our pleasant cooperation, I gave it to your cashier (instead of returning it ).

Coming back .)