Kaspersky manslaughter leads to XP crash solution

According to the report of the Rising Customer service center, the last two days in addition to a large number of Norton manslaughter caused XP collapse of users to help outside, there are thousands of users of Kaspersky antivirus software to the rising for help, said after the Boot XP system crashes, unable to enter the computer "desktop." According to the analysis, the fault is due to Kaspersky antivirus software in the May 18 of a manslaughter system file caused.

Rising safety engineer analysis, in addition to Taiwan's traditional Chinese version, the same manslaughter will be the Simplified Chinese version of Windows XP SP2 system Shdocvw.dll files as Trojan.Win32.Agent.alz virus removal. The Shdocvw.dll file is the system "Shell Doc Object and Control Library", which causes the user to start the computer, all icons on the desktop disappear, and the taskbar is not visible after the file has been mistakenly deleted.

It is understood that Kaspersky company on 18th has been upgraded to solve the problem, but there are still some of the users will not correct their own computer, so the rising engineers provide a reliable and convenient solution.

Solution:

1. Restart your computer, press and hold the F8 key, select Safe Mode with Command prompt in the Windows Advanced Options menu, and enter.

2. After entering the system, enter the Services.msc in the prompt box and start the service management program. Find Kaspersky's services in the right-hand window, double-click, and select Disabled in the Startup type.

3. Restart the computer with the Windows installation CD-ROM and press "R" in the prompt interface to enter the Recovery Console.

4, select Windows to repair (by default Press "1", enter), and type the administrator password.

5, input expand X:\i386\shdocvw.dl_ c:\windows\system32, enter (x:\ for disc letter). Re-enter expand X:\i386\shdocvw.dl_ c:\windows\system32\dllcache, carriage return. Then restart the computer.