MAC error Word: "Microsoft Word encountered a problem, need to close"

You may see this error when you start a Mac 2011 or 2008-year Microsoft Word:

Microsoft Word encountered a problem and needs to be closed. We apologize.

Reason Analysis:

If this error can occur:

1. The word preferences are corrupted.

2. The user account profile is corrupted.

3. The program running in the background interferes with the MAC. Word

4. The application file is corrupted.

Solution:

　　Important: The location of some files is different if you have a Service Pack 2 (SP2) installed. To check for installed, open Word, and then click on word in the Word menu. If the version number is 14.2.0 or higher, you must service Pack 2, then follow the Service Pack 2 steps provided in this article.

Method 1 resets Word to Mac preferences

　　caution This step will remove custom preferences, such as keyboard shortcuts or changed toolbars or dictionaries.

This error may be caused by a corrupted Word preference item. Follow these steps to reset them:

1. Exit All Programs.

2. Click Home > Library on the go to menu. If you have OS X 10.7 (Lion) or higher, click Go , press the OPTION key and select Library
3. Open the Preferences folder and Com.microsoft.Word.plist drag to the desktop. If you cannot find the file, continue to the next step.

4. Now open the folder (preferences) in Microsoft, and then drag to the Com.microsoft.Word.prefs.plist on the desktop.

　　Note If you have installation Service Pack 2, open application support > Microsoft (not preferences > microsoft
5. Start Word. Do you see this error?

　　no . When you quit Word, drag one of the files back to its default location, and then test again. If this error occurs again, you can simply drag back the file to be corrupted. Move it to the bin. If the error still does not appear, drag another file from the desktop to the trash. Congratulations, this solves the problem.

　　is . When you quit Word, restore the two files to their original location. Please go to the next step.

6. Exit All Programs.

7. Click Home > Library on the go to menu. If you have OS X 10.7 (Lion) or higher, click Go , press the OPTION key and select Library
8. Open the Application Support folder, then the Microsoft folder, then the Office folder, and then the User Templates folder.

9. Locate the Normal.dotm file and drag it to the desktop.

10. Start Word. Do you see this error?

　　 When you quit Word, drag Normal.dotm from the desktop to the trash. Congratulations, this solves the problem.

is to quit Word and restore the file to its original location. Please go to the next method.

Method 2 Create a new user account

This error may be caused by a corrupted user account. To test and see if this is the cause of the problem. Follow this article to create the steps in a new user account:

Test your user account to resolve Office for MAC applications

If the problem continues to occur, go to the next method.

Method 3 Fully boot the operating system

We recommend a clean boot operating system to determine if another program is preventing Word from being a Mac. To do this, see this article about how to clean-boot your computer:

Perform a clean boot to determine if the background program interferes with Office Mac

If the problem continues to occur, go to the next method.

Method 4 Running Repair Disk permissions

You can use the Repair Disk permissions option to have MAC OS X 10.2 or later to resolve the issue. To use this option, follow these steps:

1. Click to go to the utility on the menu

2. Start the Disk Utility program.

3. Select the master hard drive for your computer.

4. Click the First Help tab.

5. Click Right to repair Disk

　　Note : The disk utility can only repair Apple by installing the software. This utility also fixes folders such as the application folder. However, this utility does not fix the software in the home folder. For more information about this option, see Apple's article about the disk utility Repair Disk permissions feature

If the problem continues to occur, go to the next method.

Method 5 Remove and reinstall Office for MAC

This error may be caused by corrupted Word as a MAC application file. We recommend that you remove and reinstall Office to resolve this type of corruption. To do this, select the article based on your Office for Mac version: Manually remove Office 2008 for Mac computer, how to uninstall Office for Mac 2011