Outlook Inbox and other side folders cannot be displayed

Source: Internet
Author: User

Colleague Computer MS Office upgrade from 2010 to 2013 This problem occurs, Outlook side folder, such as Inbox and the folder under the Open Display button display and disappear, online query is caused by Windows Update, the specific processing method is as follows:


Source: http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/ Outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx

How to fix affected installations:

Both updates can get a user into the this state. Installing the September public Update delivers a updated version of Mso.dll without updating outlook.exe, resulting in t He incorrect user interface.

    • If you have Automatic Updates enabled, visit the Add Remove Programs feature of your Windows installation, and uninstall KB2817630 . Close Outlook and restart.

    • If you had installed the August cumulative update (which you must do manually), removing KB2817347 would correct th E issue. From the Add Remove Programs feature, select KB2817347 from the list and select "Uninstall." close Outlook and restart.

    • If you have BOTH Updates installed, the problem are not evident. The issue only manifests when one of the updates has been installed. If you had updated to the September public update and you want to roll forward, install the August cumulative Update, KB2 817347.

We is also working on re-publishing the September public Update with the correct versions of both Mso.dll and Outlook.exe To ensure users with Automatic Updates enabled would receive the correct fix. We'll update this blog with further information as our schedule develops.


But I can not find these two updates:KB2817630 and KB2817347, only the similar update package, such as KB2817629, so i delete it, restart the computer, open Outlook found the problem can also be resolved.

Outlook Inbox and other side folders cannot be displayed

Contact Us

The content source of this page is from Internet, which doesn't represent Alibaba Cloud's opinion; products and services mentioned on that page don't have any relationship with Alibaba Cloud. If the content of the page makes you feel confusing, please write us an email, we will handle the problem within 5 days after receiving your email.

If you find any instances of plagiarism from the community, please send an email to: info-contact@alibabacloud.com and provide relevant evidence. A staff member will contact you within 5 working days.

A Free Trial That Lets You Build Big!

Start building with 50+ products and up to 12 months usage for Elastic Compute Service

  • Sales Support

    1 on 1 presale consultation

  • After-Sales Support

    24/7 Technical Support 6 Free Tickets per Quarter Faster Response

  • Alibaba Cloud offers highly flexible support services tailored to meet your exact needs.