Project Management case (II.)

The following is the project management process encountered problems, because the project management experience is not particularly sufficient, so inevitably in the process of communication there are some conflicts, the purpose of the book is to remember the previous mistakes, for the future project management to lay a better foundation __ Cattle TT

Project Management Case II:

participants: business leadership, Business 1, technology leadership, Technology 1

Interactive tools: Mail

event Cause: the need to access a merchant in the system, the business is not satisfied with the content provided to the merchant, has caused controversy.

Technology 1 Send mail:

Business 1,

The user name and password for the operations center are as follows:

*****

*****

Store Test URL * * *

Merchant Center URL * * *

Operation Center URL * * * *

Business 1 Send mail:

Technology 1, Good evening:

X Merchant as a business of y system, why should I provide a test address for his operations center? Y system Operations Center as the core control component of the Y system, why should it be provided to the merchant? Does your department have relevant rules and regulations to provide? Does the business unit have an application?

Please let us know the above questions and kindly inform us of the progress of the current adjustment. Where is the responsibility of sit testing?

Another: The business unit reserves the right to report a recent workload on Y system operations due to your reasons.

Technology 1 Send mail:

Business 1 Good,

I'm very sorry to disturb you so late.

1. The merchant has not received any relevant content from the Operation center, and the user name and password of the operation center are provided separately to you. Even if the merchant knows the operations Center Test address, they do not have a username and password to log in.
2. is because the fear of providing the merchant's content is not standard, does not meet the business requirements to send you, let the business agreed to provide to the merchant ah.
3. The sit stage is in technology, but the technology side needs business assistance to assess whether the content provided to the merchant complies with the business specifications, which we have always arranged to do, just need to be forwarded by the business to evaluate the corresponding test address.
4. March after the launch of the problem, has been actively assisting with the completion. Understanding the system for a number of reasons, whether it is testing coverage or system development reasons, we are a team has the responsibility to work with each other to solve these problems.

This e-mail needs your cooperation to complete the content, it is possible that my side of the message is too simple to express clearly, but also hope forgive me.

Business 1 Send mail:

Technology 1, Good evening:

1. Need to coordinate the merchant's matters, the business unit and the system operation has the person responsible for processing. The technology department directly informs the Merchant of the relevant information, even if it is useless, and the business colleagues have increased the work of explanation. This is unreasonable.
2. X-System testing does not involve development, and does not require testing merchant input modules.
3. Sit testing is a functional connectivity test, which does not involve the merchant entering the information specification. Since the Department of Technology is responsible for sit testing, it should be responsible for the end. Part of the work should not be dumped to others.
4. Production problems do not want to appear, business units need to face the merchant and third-party service providers and many other aspects. Therefore, not only need an attitude, but also need efficiency.

Technology 1 Send mail:

Business 1 Good,

Your side of the request my side is really very difficult to cooperate with:

1. Sit test, has been me and development in coordination, from the network to the interface of the connection, now the problem is that I cooperate with sit test, your side of my department to cooperate with sit test to provide relevant content disagree, in order to work can continue to advance, I said that all right, the relevant content to you, You help review the content I provide to the merchant, you said this piece is sit test, you do not need to cooperate. It is equivalent to me to do things, you say do not standardize, I submit to you after the audit to do, you do not assist the audit. Now that this piece is going to go forward, you're going to say how we can do it together?
2. X system does not involve the development of our side, but involves the other system for the development of the interface, so how do we know the other side of the development of the interface is correct? So you need to test the entire product on the shelf to the purchase process. In addition, the scope of the system development and sit testing issues, it is advisable to listen to scientific and technological Advice as well.
3. The ability of the development team on this side of the existing Y system is to do just that, and I ask them to respond immediately to the questions raised by the business and to deal with the production problems in time.

Business 1 Send mail:

Technology 1, Good afternoon:

The status and reasons of the Y system have already been agreed by everyone. The business unit has been doing its best to help solve the problem. And I would like to be able to reasonably, effectively promote the relevant business requirements on-line. However, as the Department of Management of y system business, we need to coordinate all the demands of all the merchants and arrange the related work in a unified.

For this matter, the Business department wants your department to inform the Merchant of the following content:

1. The progress of related technology docking;
2. Matters requiring the assistance of the business unit;

However, the related matters of the processing process, processing methods, methods and other business units can communicate with the merchants themselves.

I wonder if there is any doubt about your department?

Technology 1 Send mail:

Business 1 Good,

1. I understand the same way, production problems in a long time ago have reached a consensus, so the X-system docking problem, and production problems are not related.
2. Because does not involve the mall code development, our this side network completes, the system application deploys completes, waits for the other party system the Union tune.

1) You need to send the test address of the Merchant Center and Mall to the merchant for the joint transfer.

2) Assign the Merchant Center privileges to the merchant

3) Merchant development progress needs to be further communicated with the merchant

Project Management case (II.)