Project background
SharePoint 2010 Environment, use InfoPath to set up forms to submit data to SharePoint Library libraries. A common requirement, which has a [status] field, [Applicant] and [approver], whose values are Submitted,in progress and completed.
Simple Project requirements:
When the form is submitted, or the [status] field of the form is submitted, the approver has to process the status to in Progress within 3 days or the system will automatically send an email alert.
The idea of simple implementation
Set up a list workflow with SharePoint Designer to determine if the [status] field changes, when someone creates a new ticket or modifies the ticket status to submitted, starts the timer, and if it is 3 days, the status is submitted, triggering the email action
Solution Solutions
The workflow is triggered when the list occurs [new] or [modified];
If [status] equals submitted
Pause for 3 days,0 hours,0 minutes
If [status] equals submitted
Email [Approver]
SharePoint Extended trigger List workflow Reminders