What is the main role of the process management system and how to choose the business architecture?

Some consulting organizations want to go to Oa, sales management, contract management, production management, project management, financial approval management, workflow management, and other projects. How do I select the technical reserve and architecture? As process management becomes more and more important, is OA a process management and process management an OA? The following is my personal opinion on this issue.

First, let's look at several system definitions:

1. Process Management is a systematic method centered on the standardized structure of end-to-end superior business processes and aimed at continuously improving the business performance of the Organization. It should be an operational positioning description, which refers to process analysis, process definition and redefinition, resource allocation, time schedule, process quality and efficiency evaluation, process optimization, etc. Because process management is designed for the customer's needs, this process needs to be optimized as the internal and external environments change.

2. workflow is "automation of part of the business process or the whole in the computer application environment ", it mainly solves the problem of "automatically transferring documents, information or tasks among multiple participants according to certain predefined rules, so as to achieve a certain expected business goal, or ".

3. OA is short for office automation. It is a modern automatic office that uses computers to improve efficiency. OA is also the abbreviation of office action (approval notification procedure, approval notification act) and an English translation of national intellectual property review comments.

Office automation (OA) is a new office method that combines modern office and computer network functions. There is no uniform definition of office automation. All new technologies, machines, and equipment used in traditional office work belong to the field of office automation. In most administrative agencies, office automation is called e-government, and most enterprises and institutions are called OA, that is, office automation. By implementing office automation or digital office, you can optimize the existing management organization structure, adjust the management system, increase collaborative office capabilities, and strengthen decision-making consistency, finally, the goal of improving the decision-making efficiency is achieved.

4. Marketing Management is the analysis, planning, execution and control of programs designed to achieve various organizational goals, create, establish and maintain beneficial exchanges and linkages with the target market. Plans, executes, and controls enterprise sales activities to achieve the company's sales targets.

5. project management is a branch of management science. It refers to the use of specialized knowledge, skills, tools and methods in project activities so that projects can be controlled with limited resources, achieve or exceed the set requirements and expectations. Project management is a whole process of activities (such as tasks) related to successful achievement of a series of goals. This includes planning, Progress Planning, and maintenance of the progress of the activities that constitute the project.

6. Production Management is a general term for the management of enterprise production system settings and operations. Production Control. The content includes: ① production organization. That is, select the site, deploy the factory, organize the production line, implement the labor quota and labor organization, and set up the production management system. ② Production planning. Prepare the production plan, production technical preparation plan, and production operation plan. ③ Production control. Control the production progress, production inventory, production quality and production cost.

From the above definition, we can see that each system has both a certain degree of professionalism and a certain degree of commonality. professionalism is a module established to solve certain professional problems. Universality is in the process of enterprise management, all professional management systems must communicate with each other to achieve smooth business and data sharing. Otherwise, once isolated, each system may easily form a data isolated island. How can we choose the architecture during informatization? First, the architecture is not a system, but a platform for building the system. After the platform is selected, it is equivalent to building a solid foundation, and it will not worry about future business expansion. Next, let's take a look at the role of process management.

From the perspective of management theory or strategy, business process management is based on a set of mutually dependent business processes in an environment with internal and external events, describes, understands, represents, organizes, and maintains services. From the perspective of implementation, business Process Management can also be divided into process analysis, process definition and redefinition, resource allocation, schedule, process management, process quality and efficiency evaluation, process optimization, and so on. The use of process management can greatly shorten the process cycle and reduce costs, improve the quality of work and solidify the enterprise process, automate the process, promote teamwork and optimize the enterprise process, ultimately, the unification and centralization of functions, the merger of functions, and the transformation of functions will eliminate the need for managers to handle orders and fail to execute effectively, so that middle-level managers do not have to ask for information or push each other, it allows all employees to understand who is responsible for all business tasks of the company, how to do it, and how to do the standards clearly and clearly, so as to standardize and program enterprise management.

The role of the Business Process Management System: 1. Optimizing the process, improving the quality of work 2. Implementing knowledge-based enterprises 3. Business Performance Evaluation and continuous process improvement 4. helping enterprises solidify the process, automate processes 5. Improve business flexibility, speed up business response 6. Help enterprise managers improve management and control 7. help enterprises meet regulatory requirements and strengthen business process management, strengthen business expansion capability 8. help enterprises achieve business supervision, reduce human factors 9. Strengthen job responsibilities to avoid mutual promotion
10. Standardized, systematic, and scientific enterprise management experience.

As can be seen from the above, OA is not process management, process management is not OA, and process management system is the infrastructure built by other businesses. Therefore, process management informationization can be as small as a process, all major business processes of an enterprise must be considered as follows:

1. Full support from enterprise leaders or professional leaders;

2. Focusing on Business Process Planning and ignoring the informatization of business processes leads to: having a process without execution;

3. The process is out of touch with the actual operation;

4. authorization and supervision of process businesses are not synchronized;

5. Implement Process informatization distribution. Do not immediately mount all business processes from the beginning, because the process will involve coordination between different positions and departments;

6. performance system (Rewards and Punishments) execution may sometimes determine the system operation results;

7. Optimize the process at any time as the department, position, and business rules are adjusted.

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