Boss (Business & Operation Support System) is short for business operation support systems.
The boss name is the name of the portal started by China Mobile and a number of consulting companies for the traditional telecom enterprise billing system. It is the first in the world to name the telecom billing system and develop relevant standards. The system is developed from the billing system of the Telecom Department. Its basic functions include user data management, billing, accounting, and settlement, registers user information, enables or disables services for users, computes the consumption amount of mobile phone and fixed phone users during calls based on different package fee standards in real time, and computes user bills in Quasi Real time and on a regular basis, real-time or regular settlement of user roaming charges. Later, the user credit control function was added to calculate the cash balance of pre-paid users in real time and implement real-time downtime for accounts in arrears. With the continuous development of telecom enterprises, boss is gradually improving and enhancing its functions, including resource management systems, customer service systems, and external interfaces with banks, continuously improve the service quality of enterprises. The composition of the boss includes:
1. Billing and Settlement System
In a narrow sense, a billing system is a system that processes Billing Data Collection and price approval. Billing Data Collection includes collecting the original basic data and information from the telecom infrastructure network (such as switches and gateways), performing error detection, format conversion, and other preprocessing, the generated results only record the user's usage of the network (such as the call), and do not reflect the charges to the user. The price approval action is based on the established principles and rules, and charges are calculated for the user's use of the network. A settlement system is a behavior between telecom enterprises. It includes two situations: roaming settlement and interconnection settlement. Internetwork settlement occurs between two or more networks. The settlement process itself is complicated. In addition, the large amount of data appears late, which gradually distinguishes the settlement system from the traditional billing system and becomes a relatively independent component of the business operation support system.
2. Business and Accounting System
The business system generally accepts and processes users' business requests, and the accounting system collects users' usage of the telecom network to form a bill. These two processes were monotonous in the past. However, as personalized services demand more and more, more and more functions are required for the system, the construction of relatively independent and flexible business systems and accounting systems is becoming increasingly popular. The account system must fully meet the requirements of customized accounts. Supports flexible and multi-channel billing functions to satisfy customers' personalized bills and their detailed bills, and supports diversified billing distribution methods; provides powerful and flexible management of customers' credit, improve malicious consumption control and fraud control, quickly reflect market changes, and easily support the launch of new brands, new tariff packages, and new service methods.
3. Customer Service System
The customer service system originally refers to the enterprise's service hotline, such as China Telecom's "1000" and China Unicom's "1001", but with the development, the customer service system has a new definition and function. The customer service system can provide fast and convenient services for customers. On the other hand, it can provide timely functional assurance when new services are available in the future. From a higher perspective, the customer service system must meet the requirements of diversified services, personalized services, interactive services, and remote services. A diversified service means that the system can provide customers with a variety of access channels, multiple use functions, and diverse service items. A personalized service can identify customers based on the requirements of different customers and system data, provide different services and corresponding marketing to achieve accurate services. interactive services mainly change the previous situation where only passive customer requirements are accepted, and actively investigate the market and contact the customer, understand customer requirements, provide proactive services and marketing, and add the system's customer Participation Function to encourage customers to provide self-service. This part is similar to the concept of CRM. Zhao hengli, general manager of Beijing Telecom's major account department, believes that CRM is part of the boss. Ning Yu of China Mobile also said that the CRM currently built by China Mobile is based on its boss system. For telecom operators, how to effectively grasp the major customers is a problem that must be faced. in the market, the cost of saving an old customer is far lower than that of developing a new customer. What is the quality of new customers, the contribution to enterprises is not well measured. Therefore, a set of good CRM systems must be established.
4. Decision Support SystemThe main task of the decision support system is to intelligently analyze, process, predict, and simulate data sources by dynamically and selectively collecting and updating valid information of data sources and related information of enterprise departments, finally, it provides decision-making managers or professionals at all levels with timely, scientific and effective analysis reports to provide information and intellectual support.
