What should I do if my membership card is missing?

Membership card is a symbol of membership and identification of the basis, membership card can be used to recharge the consumption, points and discounts and other functions, if accidentally lost what to do?

Membership card has stored value of the balance or points, these are equivalent to the currency of the assets, if the membership card is lost or stolen, although the general membership card has a consumer password protection, others get the card no password can not be consumed. But in order to ensure that our assets are not lost, the first is to contact the service merchant to freeze the loss of the card, the general business will simply verify the identity information to check if the owner of the card is wrong, verify the function of the membership card can be frozen. The card will not be used properly after freezing, to ensure the safety of the member's property.

After the freeze member if re-retrieve the lost card, you can cancel the membership card to continue normal use, if determined that can not be recovered, contact the merchant replacement card as soon as possible. Exchange Card is the old card number of the balance, transactions, users and other information to rebind to the new membership card, members can directly use the new membership card.

What should I do if my membership card is missing?