In theory, pure 32-bit Windows 2000 does not panic, but that's only theoretically. A virus or hardware and hardware driver mismatch causes Windows2000 to crash, and when Windows 2000 crashes, the monitor screen turns blue and the Stop failure message appears. Below we introduce the general stop fault handling method and special stop troubleshooting separately.
General Stop fault Handling
1. First use a new version of anti-virus software to check the computer for viruses.
2. If Windows 2000 can be started, check the information in the Event Viewer to determine which device or driver is causing the failure. You start Event Viewer by: Start \ settings \ Control Panel \ Administrative Tools \ Event Viewer \ System log. \ r \ n
3. If you cannot start your computer, try to start the computer with Safe mode or Last Known Good configuration, and then remove or disable the newly installed add-on or driver. If you cannot start your computer in Safe mode, you can use the repair console. The repair console can disable some services, rename device drivers, overhaul the boot sector, or master boot records.
4. Remove the newly installed hardware device (RAM, adapter card, hard drive, modem, etc.).
5. Ensure that the driver for the hardware device has been updated and that the system has the latest BIOS.
6. Run the System Diagnostics tool provided by the computer manufacturer, especially the memory check.
7. Check the Microsoft compatible hardware list (HCL) to ensure that all hardware and drivers are compatible with Windows2000. Hcl.txt is in the \support folder of the Windows CD-ROM.
8. Disables the memory caching feature in the BIOS.
9. Restart the computer, at the startup screen, press F8 to enter advanced startup options, and then select Last Known Good Configuration. (Note: When you start your computer by using the last Known Good Configuration, all settings for your computer are reset to the configuration at the last successful startup.) )
10. If you have access to the Web, go to http://www.micr-osoft.com/ntserver/and click Support/Search
Knowledge Base ", in" Type your keywords here ", enter" Stop "and the corresponding number (such as the Stop message" stop:0x0000000a ", where you can enter" stop0x0000000a "), Press ENTER to find a workaround for the stop problem that appears.
Special exclusions
Stop message 0x0000000a failure (device already installed)
Typically, the driver uses an abnormal memory address.
1. If Windows 2000 can also be started, check the information displayed in Event Viewer to determine which device or driver is causing the problem.
2. Turn off or disable some newly installed drivers and remove the newly installed add-on programs.
3. Remove some newly installed hardware (RAM, adapters, hard drives, modems, and so on).
4. Ensure that the driver for the hardware device has been updated and that the system has the latest BIOS.
5. Run the System Diagnostics tool provided by the computer manufacturer, especially the memory check.
6. Check the Microsoft compatible hardware list (HCL) to ensure that all hardware and drivers are compatible with Windows2000.
7. Disables the memory caching feature in the BIOS.
8. Restart the computer. At the startup screen, press F8 to enter advanced startup options, and then select Last Known Good Configuration.
Stop message 0x0000000a failure (just when new device is added)
Typically, the driver uses an abnormal memory address.
1. During the installation process, when prompted to "Setup is checking computer hardware Configuration", press F5 to select the appropriate computer type as prompted. For example, if your computer is a single processor, select Standard PC.
2. Disables the memory caching feature in the BIOS.
3. Remove all adapter cards and disconnect all hardware devices that are not necessary to start the computer, and then reinstall Windows2000.
4. If the system is equipped with a SCSI adapter card, please Shang card vendors to obtain the latest Windows2000 driver, disable the sync negotiation function, check the Terminator and device SCSI ID number.
5. If the system is equipped with an IDE device, set the IDE port to primary. Check the master/slave/only settings for the IDE device. Apart from the hard drive, remove all other IDE devices.
6. Run the System Diagnostics tool provided by the computer manufacturer, especially the memory check.
7. Check the Microsoft compatible hardware list (HCL) to ensure that all hardware and drivers are compatible with Windows2000.
8. Restart the computer. At the startup screen, press F8 to enter advanced startup options, and then select Last Known Good Configuration.