Hui Shopping Assistant One click Sea Amoy frequently Asked questions

Hui What are the shopping malls supported by one-key sea-Amoy?

Hui a key to the global scope of the sea, currently supporting the United States Amazon, 6PM,LEVIS,GNC official website, and so on, will gradually open more businesses.

　How to ensure that the goods you purchase for me are foreign genuine products?

Hui all products are purchased through a link of your choice, ensuring that 100% is consistent with the products you choose. Moreover, in general, the goods are from the International Express Company from overseas direct delivery to the hands of domestic consignee, you can safely receive the original package. In order to ensure the safety of the goods, the International Express Company will deal with the parcel only for those packages which are not in conformity with the international shipping.

　　Can you promise to buy my goods at the price I submit?

Orders submitted before 17 o'clock each day will be processed as soon as possible after you place your order, but some of the prices fluctuate frequently, and occasionally may appear when we process your order when the price is different from the time you submit your order, the customer service will contact you if you are willing to accept the increase or cancel your order and refund directly.

　Can I use the coupon code or coupon for overseas merchants?

Yes, if you find that the purchase of goods using the Merchant Discount code (public code) can be discounted, please submit your order, in the comments to leave the specific coupon code, after submitting the order to contact customer service change price, such as customer service change the price and then pay. The coupon of the United States and Asia is not supported.

　　Can I cancel my order? If the size is wrong, can I change it?

After you submit your order, you can cancel the order or request a refund when your order is in the "pending payment" or "paid" status, and you will be unable to cancel the order after your order becomes "locked", and if you need to cancel, the order will be subject to a handling fee of 50 yuan, deducted from the amount paid. If the background is not placed in a single state, you can try to contact you to modify, but there is no guarantee to modify the success, when the order becomes "placed" status, you cannot modify the size, so please carefully select the size before you place your order.

　　Why do I receive an order cancellation notice after payment?

After you pay through the network, we will have a special buy hand for you on the corresponding website to order. However, we will cancel your order in the background if the price of the commodity is higher, the stock is not enough, and the payment will be refunded to your account within 7 days.

　What kind of logistics process will I experience after I submit my order?

The overall logistics progress consists of the following stages:

1. The user submits the order, our staff handles for you, generally takes 1-3 hours.

2. From the successful order to the overseas merchant delivery, it may take 2-4 business days (different merchant delivery speed is inconsistent).

3. Merchant shipping to the overseas transshipment warehouse, 2-3 business days.

4. In the transshipment warehouse through warehousing, inventory, sorting to the warehouse, 2-3 business days.

5. Out of position on the aircraft to the landing customs 2~7 business days (Holiday customs do not release);

6. The customs release to the user receipt, 1-3 business days.

In conclusion, when you submit a successful order, generally within 20 business days can be delivered, of course, the specific time depends mainly on the delivery speed of overseas merchants and customs clearance speed (such as Japan EMS average only 5 days OH), we will send the baby to your hands as soon as possible. Specific logistics information can be found in the "personal account"-"sea Amoy Order"-"Order Details" in the query.

　What if the goods have tariffs? What's the process of paying for the Hui?

1. United States Tariff

In accordance with the customs policy, we will estimate the import duties to be levied on the goods you purchase and require you to pay the duties in advance of the payment of the order. The pre-paid tariff adopts the principle of "more return and less compensation", that is, if the actual import tariff (paid by the shipping company on behalf of the recipient to the customs and tax authorities of the destination country) is less than the estimated import duty on your behalf, our customer service will contact you to return the difference, if the actual import duty exceeds our estimated import tariff We will not charge any extra. If you need a refund, we will process it within 1 months after you receive the package.

2. Japan Tariff

EMS is adopted by the postal clearance strategy, so there is a certain probability of being taxed. If your parcel is taxed at the time of clearance, the customs will contact you to pay the tax at the location designated by the customs. Nichia Merchandise benefits will not be in advance or on behalf of you to pay customs yo ~

If a defect is found after receiving the parcel, can I apply for compensation?

When you sign, please be sure to check the goods out of the box first, confirm the correct and then sign. If the inspection before the receipt of goods damaged, please contact the customer service within 24 hours, and provide damaged photos, we receive your feedback will be the first time for you to deal with. If Hui confirm is the transit process damaged goods, Hui will negotiate with the forwarding company to pay, then you need to return the goods to the ex-gratia, Hui received goods, will be within 7 days of the amount of goods, transshipment fees, taxes advance reimbursement to you, then Hui to the transshipment company recovery.

　Can I return and exchange the goods purchased by Hui?

Due to the particularity of the Sea Amoy, all products purchased through Hui one-touch are not supported for Exchange. If you have verified that the product you purchased does have a quality problem, Hui will assist you with the return. Hui does not sell goods directly, all goods are purchased on the U.S. e-commerce website according to your requirements, so the return of quality problems, the need to return the goods to the United States, the return to the United States shipping costs to you at your own expense.

The return process is as follows:

1. After discovering the quality of the goods, please contact customer service within 24 hours and provide evidence such as photos.

2. Customer service audit, to confirm the quality of the product problems.

3. Hui-hui Contact the U.S. e-commerce website to negotiate returns, after the other party agreed to return, the user will send the goods back to the United States.

4. Users can choose to send their products back to Hui in the United States or directly to the U.S. e-commerce website.

5. Merchandise returned to the U.S. e-commerce website, confirmed by the U.S. e-commerce website, is indeed a quality issue, will return the amount of merchandise to the benefit.

6. Hui receives a refund from the U.S. e-commerce website and refunds it to the user within 3 business days.

The whole process needs to be 1.5-2 months of time, to bring you trouble and inconvenience also please understand.

Why do I need my ID card information?

According to the requirements of the Chinese customs, the direct mail package needs to provide the purchaser's identity card information for the declaration application, so please upload the recipient ID card when you place your order, and ensure that the name on the identity card is the same as the consignee's name. The uploaded ID cannot be added to the watermark. If you have trouble uploading your ID, please contact our customer service.

　　How do you calculate the shipping cost?

Hui purchase of freight includes two parts: U.S. domestic freight (that is, merchant shipments to the United States, the cost of purchasing warehouse) + International transshipment fee (that is, the U.S. value-added purchasing warehouse delivery to your hands of the cost).

Shipping within the United States: all goods shipped using US-Asia logistics (fulfilled by Amazon), as well as products purchased on 6pm, are free of shipping in the United States, and other items are calculated in accordance with the logistics costs of the merchant (such as US and Asia Third party merchants).

International transfer of freight: a single order, the calculation of the first weight of 500 grams/40 yuan, less than 500 grams of 500 grams, the continued weight of 6 yuan/100 grams. Such as: 400 grams of =40rmb,700 grams of =52RMB. As the merchant's product weight may fluctuate, the actual transfer weight is subject to the display in the shopping cart.

　　Japan Amazon Sea Amoy notes

1. About tariffs. EMS is adopted by the postal clearance strategy, so there is a certain probability of being taxed. If your parcel is taxed at the time of clearance, the customs will contact you to pay the tax at the location designated by the customs. Nichia Merchandise benefits will not be in advance or on behalf of you to pay customs yo ~

2. About Freight. Japan and Asia merchandise transshipment freight benefits to take prepaid freight and "more return less do not fill" strategy. The specific weight is based on the actual weighing weight of the warehouse, and you can view the weight information of the package on the delivery form of the parcel received. The extra charge will be automatically returned to your payment account within 1-2 weeks of your receipt. Japan and Asia transshipment is currently unified by the Japanese EMS official offer, the billing rules are as follows (official website for the Japanese yen quoted, this form has been dynamically calculated according to the real exchange rate of RMB prices):

Weight

Yen Price

RMB price

300gまで	900 yen	45 USD (updated with Exchange rate)
500gまで	1,100 yen	55 USD (updated with Exchange rate)
600gまで	1,240 yen	62 USD (updated with Exchange rate)
700gまで	1,380 yen	69 USD (updated with Exchange rate)
800gまで	1,520 yen	77 USD (updated with Exchange rate)
900gまで	1,660 yen	84 USD (updated with Exchange rate)
1.0kgまで	1,800 yen	91 USD (updated with Exchange rate)
1.25kgまで	2,100 yen	106 USD (updated with Exchange rate)
1.5kgまで	2,400 yen	121 USD (updated with Exchange rate)
1.75kgまで	2,700 yen	136 USD (updated with Exchange rate)
2.0kgまで	3,000 yen	151 USD (updated with Exchange rate)
2.5kgまで	3,500 yen	176 USD (updated with Exchange rate)
3.0kgまで	4,000 yen	201 USD (updated with Exchange rate)
3.5kgまで	4,500 yen	227 USD (updated with Exchange rate)
4.0kgまで	5,000 yen	252 USD (updated with Exchange rate)
4.5kgまで	5,500 yen	277 USD (updated with Exchange rate)
5.0kgまで	6,000 yen	302 USD (updated with Exchange rate)
5.5kgまで	6,500 yen	327 USD (updated with Exchange rate)
6.0kgまで	7,000 yen	352 USD (updated with Exchange rate)
7.0kgまで	7,800 yen	393 USD (updated with Exchange rate)
8.0kgまで	8,600 yen	433 USD (updated with Exchange rate)
9.0kgまで	9,400 yen	473 USD (updated with Exchange rate)
10.0kgまで	10,200 yen	514 USD (updated with Exchange rate)
11.0kgまで	11,000 yen	554 USD (updated with Exchange rate)
12.0kgまで	11,800 yen	594 USD (updated with Exchange rate)
13.0kgまで	12,600 yen	634 USD (updated with Exchange rate)
14.0kgまで	13,400 yen	675 USD (updated with Exchange rate)
15.0kgまで	14,200 yen	715 USD (updated with Exchange rate)
16.0kgまで	15,000 yen	755 USD (updated with Exchange rate)
17.0kgまで	15,800 yen	796 USD (updated with Exchange rate)
18.0kgまで	16,600 yen	836 USD (updated with Exchange rate)
19.0kgまで	17,400 yen	876 USD (updated with Exchange rate)
20.0kgまで	18,200 yen	916 USD (updated with Exchange rate)
21.0kgまで	19,000 yen	957 USD (updated with Exchange rate)
22.0kgまで	19,800 yen	997 USD (updated with Exchange rate)
23.0kgまで	20,600 yen	1037 USD (updated with Exchange rate)
24.0kgまで	21,400 yen	1078 USD (updated with Exchange rate)
25.0kgまで	22,200 yen	1118 USD (updated with Exchange rate)
26.0kgまで	23,000 yen	1158 USD (updated with Exchange rate)
27.0kgまで	23,800 yen	1198 USD (updated with Exchange rate)
28.0kgまで	24,600 yen	1239 USD (updated with Exchange rate)
29.0kgまで	25,400 yen	1279 USD (updated with Exchange rate)
30.0kgまで	26,200 yen	1319 USD (updated with Exchange rate)