Knowledge management ABC

Recently I am studying knowledge management. This is more objective.ArticleFor more information, see.

Yang Feiyun Compile

Discover what knowledge management is and how it helps your company win in the competition

IIntroduction to knowledge management

Unfortunately, there is no widely accepted definition of knowledge management yet, just as there was no unified opinion on what the original knowledge was. For this reason, we 'd better understand knowledge management in a broad sense. In short, knowledge management is the process of creating value by using organizational intelligence or knowledge assets. Most commonly, it creates and shares knowledge value when the company's employees, departments, and even works with other companies to design the best solutions. It is worth noting that technology is not mentioned in this definition, although knowledge management often needsItHowever, knowledge management is not a technology.

Golfers can be seen as a simple example of knowledge workers. A good caddy should not only carry the Ballon stick and seek the ball. When a golfer asks, a good caddy will give him some suggestions, such as "because of the wind, the ninth hole is longer than the actual one.15Code ". After one day of work, accurate suggestions may lead to more tips for Caddy. On the other hand, golfers who benefit from caddy suggestions are more likely to play here next time. If a good caddy is willing to share his knowledge with other caddy, they will eventually get more tips. How does knowledge management make this happen? The Caddy owner may make a decision to reward them by sharing their tips and providing them with credit for popular products. Once the best advice is collected, the stadium manager will gather the information in his notebook and send them to all Ballon players. The final result of a well-designed knowledge management plan wins everyone. In this example, Caddy gets more tip and can buy more goods. golfers can play better because they get the technology from Caddy's collective experience, and the stadium owners also make profits, because a good score leads to more regular customers.

IIIntellectual or knowledge assets

Not all information is valuable. Therefore, the company determines what kind of information is intellectual and intellectual assets. However, in general, intellectual and intellectual assets can be divided into two categories: explicit and tacit knowledge. Patents, trademarks, business plans, market research, and customer lists are all explicit knowledge. Based on practical experience, explicit knowledge can be organized, archived, and stored by computers. What is hard to understand is the concept of tacit knowledge,Know howIs stored in people's brains. The inherent challenge of tacit knowledge is to identify, generate, share, and manage it. And someItTechnology, such as email, software packages, instant information, and related technologies, can help disseminate tacit knowledge, but identifying tacit knowledge is a major obstacle for most companies.

Iii. Benefits of Knowledge Management

Some benefits of knowledge management are directly related to the company's knowledge, but other benefits are more difficult to quantify. In today's information-driven economy era, companies seize the most favorable opportunity and ultimately obtain the greatest benefit from knowledge assets rather than tangible assets. Knowledge management practitioners believe that knowledge must be shared and used as the basis for cooperation to maximize the benefits of a company from its knowledge assets. However, better cooperation is not complete. Without a good business environment, knowledge management is meaningless at best, and worse cases may be harmful. Therefore, an effective knowledge management plan should help the company in the following aspects:

Encourage freedom of thought and cultivate the spirit of innovation.

Improve the level of customer service by reducing the response time.

By quickly providing products and services to the market to provide revenue.

Improve the employee retention rate by recognizing the value of employee knowledge and paying them accordingly.

Streamline operations and reduce costs by reducing unnecessary or unnecessary links

These are the most common examples. A creative knowledge management can improve efficiency and productivity and increase revenue in any actual business operation.

Iv. Challenges of Knowledge Management

1Keep employees updated

Knowledge management problems often occur because the company ignores human culture. In an environment where personal knowledge is valued and paid, it is vital to establish a culture that can recognize tacit knowledge and encourage employees to share it. The concept of knowledge management needs to be deeply rooted in the minds of employees, which cannot be underestimated. After all, in many cases, employees are required to contribute their knowledge and experience, which reflects their personal values.

The company encourages employees to participate in knowledge management by establishing incentive mechanisms. However, there is a dangerous situation here, that is, employees only participate in knowledge management to gain benefits, without considering the quality and relevance of the information they contribute. The best knowledge management should be as transparent as possible to employees. Ideally, employees voluntarily join knowledge management based on their own interests. If knowledge management cannot improve employees' living standards, this knowledge management fails.

2, Technology dominated Knowledge Management

Knowledge management is not a technical concept. Don't go to the software vendors. They often claim that their software includes solutions for all knowledge management. Companies that want to use centralized database systems, E-information versions, networks, or other assistance tools to build a knowledge management plan tend to waste their time and money. Although technology supports knowledge management, it is not the starting point of a knowledge management plan. Knowledge management solutions are based on WHO (people), what (knowledge), and why (business goals), while approaches (technology) are at the end.

3No specific business goals

A knowledge management solution should not be separated from business goals. Although sharing the best solution is a commendable idea, there must be a potential reason for them to do so. Without a common and fixed business case, knowledge management is ineffective.

4Knowledge management is not static

Like many tangible assets, the value of knowledge depreciates over time. As knowledge quickly becomes obsolete, the content in the knowledge management solution should be updated, modified, and deleted at any time. More importantly, the related knowledge changes at any time, and the employee technology also changes accordingly. It can be said that there is no end to the knowledge management solution. Like product development, marketing, and research and development, knowledge management is an ever-evolving business plan.

5Not all information is knowledge

Some companies spare no effort to search for excessive information. Quantity is not equal to quality, and knowledge management is no exception. In fact, the key point of a knowledge management solution is how to identify and disseminate the essence of knowledge from the Information Ocean.

5. promoter of Knowledge Management

Because knowledge management is not a technical concept but a business plan, enterprise knowledge management should not be headed by the Information Director (the Information Director is suitable for leadership ).ItDepartment knowledge management ). Some companies have knowledge directors or other senior presidents to lead knowledge management. Other companies are responsible for some functional departments that use knowledge management.

Vi. Technical support for knowledge management

Knowledge management tools are widely used, from standard, off-shelfEmailThe software package comes with precision assistance tools specifically designed to support community establishment and certification. Generally, these tools are similar to the following: knowledge base, professional knowledge tools, Internet learning tools, discussion and communication technologies, synchronous interaction tools, and search materials tools.

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