Knowledge management System

Knowledge Management System Definition ™ two views: 1) technology and tools. It is considered that knowledge management system is the tool and technology to support various organization knowledge management practices, or knowledge management system is a kind of technology that organizes the knowledge of facts, skills, principles and explicit knowledge that exists in company database and operation technology. 2) system view. That knowledge management systems are designed and developed as a system for decision makers or users of an organization to provide the knowledge needed to make decisions and accomplish various tasks;  The view was also expressed that knowledge management systems were an information system focused on the creation, aggregation, organization and dissemination of an organizational knowledge. Knowledge management system structure based on the knowledge management process, knowledge management system includes: Knowledge Discovery System. Support for the creation of new knowledge from data and information or from the synthesis of prior knowledge, including two sub-processes: combinatorics, which facilitates the discovery of new overt knowledge and socialization, facilitates the discovery of new tacit knowledge. Knowledge acquisition System. Support for retrieval processes that exist in people, artifacts, or organizational entities that have explicit or implicit knowledge, as well as access to knowledge inside and outside the organization. Knowledge acquisition system relies on the knowledge management mechanism and technology that support externality and internalization. Knowledge management mechanism realizes knowledge acquisition by promoting externality or internalization.  The establishment of models or prototypes and the accumulation of best practices or lessons learned are examples of the implementation of externalities. Knowledge sharing System. The process of supporting the communication between implicit and explicit knowledge is mainly realized through the sharing of explicit knowledge (communication) and the sharing of tacit knowledge (socialization). Knowledge application System. Support the personal use of what others have and what they do not acquire or learn. The facilitation mechanisms include traditional hierarchical relationships in the organization, help desk and support centers, expert knowledge in expert systems, decision support systems and fault-handling systems, and general support mechanisms including organizational policies, work practices, and standards. General promotion of technical experts, enterprise resource planning system, traditional management information system
Knowledge management system functional knowledge retrieval function basic retrieval function: including keyword retrieval, meta-retrieval system, user-triggered filtering and navigation. Knowledge inference function: It can be initiated by a decentralized participant or a focused subject area specialist or librarian, including information bookings and intelligent agents for interested users.  Retrieval support features: It can be used to improve the quality of search results, including dictionary or synonym, new or unread file display, Search Assistant or retrieval support, participant files, Access statistics display of knowledge units. Knowledge representation is the representation of the relationship between knowledge units, including three-dimensional visualization, the integrated representation of knowledge units in knowledge maps, the representation of the semantic rigor among knowledge units, the representation of the access paths to knowledge units or/knowledge clusters, and the knowledge representation of knowledge units, including the sorting of intellectual unit, full-text representation (display), and the representation   , from knowledge units to the navigation of authors, experts, or groups. Knowledge Publishing function Participant's index and integration of the content of non-pre-structured content published by the participants of the pre-structuring content to the feedback from the participants to the knowledge unit author's comments on the knowledge unit the automatic notification of potential interest in knowledge organization functional knowledge map development and management Knowledge Base full text automatic indexing Knowledge Unit automatic integration/ Classification/linking the semantic distribution of knowledge units publishing content (hyper) linking structure and knowledge acquisition function of knowledge cluster management provides the transformation function from external resources to internal knowledge units, supports manual and automatic integration of knowledge units within or outside the organization, and carries out knowledge deduction and value-added processing. Manual integration of external knowledge units automatic integration of knowledge units from internal databases generate Knowledge Unit statistical data analysis knowledge communication and collaboration functions are often built on the organization intranet or groupware platform. With time as the classification standard, knowledge communication and cooperation can be divided into: asynchronous communication and cooperation including e-mail, e-mail distribution list, e-Forum, special workflow management system, news Group, etc. synchronous communication and cooperation include point-and-point video conferencing, multipoint video conferencing, networked group video space, audio conferencing, group meeting Management,  Message delivery, chat, whiteboard, app sharing, e-brainstorming, online participant list, etc. The management feature enables subject matter experts and knowledge workers to refine their knowledge, transfer knowledge to potential interested members, identify trends, acquire external knowledge of required topics or provide motivation for participants, and support individual participants, groups, and group levels of personalization and organizational staff evaluation and monitoring of system use. Management is divided into reports, participants management, evaluation of three kinds.