Ping An direct information system

The project is a subsystem of the Ping An technology telephone sales system, dedicated to enhancing the safety of seats with customers prior to the NPS, agents can be directly SSO (Single sign-on) to our information system to select customers interested in information sharing to customers, in order to earn Micron and enhance NPS with the client, Customers can browse, like, comment, and agents receive this information in a system message to further interact with the customer.

The first phase of the project is only realistic information browsing and sharing functions.

Phase II, three, and four are some of the features that have been developed to enhance user experience around the agent.

The main responsible design and development module:

1. "Message Board Module" (front desk) including ordinary text expression message function, @ Counselor consultation problem function, Agent registration Counselor, Administrator background audit function, the Administrator front desk batch hiding and display message function, background timer job queue to each line of business instructors to schedule the function. (PS: Multi-business lines such as life insurance, production insurance, loans and so on are safe different business line seats, all their data are separated).

2. "Steal the Red Envelope module" (front desk) including the front-end users to grab red envelopes, control, concurrent processing and the same day ranking, including multi-service line allocation of red envelopes and red envelopes to grab the water query, Excel export function.

3. "Message module" (front desk) includes system messages, customer messages (customer likes, customer reviews), @ my messages.

4. "Micro Business Card" (front desk) agent can make their own micro business card to share to the customer, we provide some without text and pictures of the template for the choice of agents, agents choose their own template can improve their text description information, the number of text description block, upload the avatar, background, with the introduction of the chart (table needs to be flexible, Variable number of fields).

5. "Configuration Management" (background) configuration of some flexible parameters, such as the number of page bar, the user daily message number, the number of messages per minute, the number of red envelopes and so on.

6. "Comment Management" (backstage) administrator according to the information of multi-level plate maintenance, Time dimension, audit status and so on dimension search financing to audit comments or hidden comments function, support batch processing, support after the page is still remember the previous pages of the selected records.

7. "Hottest news show" includes statistical sorting of five dimensions: Update time, number of views, share, customer likes, customer reading rate

8. The "Data Repair" (background) administrator can manually invoke the daily run of the job execution, the function in order to handle some of the daily reset function has not taken effect, and then manual processing remediation production problems.

Ping An direct information system