Combining with the characteristics of the tourism industry, this program analyzes the key steps of website construction planning and design, and can be used as a reference for the design of the website of the tourism company/enterprise and related industry.
Content Introduction:
I. Introduction to the PROGRAMME
Worry-free network "Tourism enterprise Internet Platform" is the goal of the Web site business type, site functional complex. The scope of the website business type is for the tourism enterprise User fast Internet, the practical basic on-line service, the website function type scope is provides the on-line application service which includes the office function for the enterprise.
"Tourism Enterprise Internet Platform" is for the tourism users and industry operators to build ASP operation needs of the website business platform. The platform integrates almost all Web site management functions, including agent management, user management, resource definition, service customization, rate setting, management strategy management, etc. It integrates the functions of Agent online service, application service integration and Operation Business management into the unified platform system, so that operators can easily provide the solution of flow type, factory, low cost and high efficiency for the enterprise customers on the Internet to carry out corporate propaganda and information communication.
Ii. content of the programme
The solution integrates almost all ASP website operation functions, integrates the functions of integrated online business management system, operation system Management, Agent business support system, shopping online service portal and various applications into unified platform system.
Operator integrated Online business management system
Through the integrated business Management system, the website operators can manage the resources, service customization, fee management, business strategy, user and Agent management, order Processing, system opening and so on. It enables operators to control and manage the main process and business objects clearly and smoothly in the process of complex business processing.
Agent Business Support System
Integrated into the concept of the business supply chain, can be a multi-level agent management, can be a multi-level user members to manage, embodies the wits operators as the service center of the design concept.
Agents can use the business management system provided by operators to carry out the agent business of ASP services. Agents through the agent backstage business management system, the operator online service portal to provide resources, services, rates for browsing and inquiries, the development of the user, the user's orders and their own costs of management.
Shopping online Service Portal
Support two kinds of shopping mode: The user orders through the service of the agent website, the user directly on the service of the carrier website. The service order of the user through the agent website is a kind of btob shopping mode; The service order of the user directly on the carrier website is a kind of btoc shopping mode. The shopping online service Portal is the carrier Web portal. Includes: Registration and login, online service configuration, online service purchase modules.
Operation System Management
The realization includes the platform system database, the space, the domain name, the site management and the monitoring, realizes the platform system structure distribution deployment, realizes the hardware and the platform performance data timing collection and the monitoring, realizes the hardware and the Platform performance collection data customization analysis, the measure and the warning. For ASP operators to provide a major implementation of space, domain name, site, semi-automatic management, system performance data automatic collection, customized measurement, early warning and other functions of the Systems management platform.
Self-Service website system
Including Customer Self-Service Site Creation system, customer site and other sections. Tourism agencies through the site to create a system, you can apply for domain names in real time, to build, that is, the Web site deployment, structure adjustment, template modification, column management, content release, file management, state monitoring, and optional online communication, forum and other customizable services. Even Cutong computer users or multi-level organizations can quickly online to complete the Web site self-help application, establishment and maintenance.
Online Shop System
The online business model between the tourism industry and consumers, business E-commerce with advanced complete online shopping functions and powerful background management functions, businesses can use online shop quickly built with personalized shop, interactive sales, commodity management, sales statistics, order tracking, member management, vendor management, strategic management, Online payment functions such as on-line business platform. can meet the promotion of a variety of tourism products and sales.
Enterprise Mail system
It is an electronic post Office system used independently by tourism enterprises. Consider setting up an electronic post office when you need to manage all of your email inbox for Unified transceiver, centralized backup, and more. Can divide the space arbitrarily, the multiple mailbox assigns to the employee. Use "Group mailbox" customers do not need to purchase additional hardware or software, do not need to be equipped with senior system management personnel. All application services are provided by cluster management to support customers.
Travel agency Information Publishing system
The main completion of the travel agency members of the product information release, to provide other peer members, hotel members and the public to inquire about information, improve service quality and efficiency. The information of the travel agency mainly includes the information of the travel route, the quotation of the tourist line and the quotation of the single service. In order to provide more economical and convenient access information for the passengers, the information of the ground access information is separately provided to the individual service.
Hotel Information Publishing System
Hotel information system is oriented to tourists and tours for the introduction of the hotel's services and services information and service features of the module, mainly divided into three aspects, hotel information release, hotel information maintenance, hotel information retrieval.
Message Publishing System
An important channel for the release of product/supply and demand information to push the information directly to the member's mailbox. In the weekly release of a variety of products/supply and demand information, selected part of the packaging process to produce a B-weekly nature of the electronic publications, through the Maillist channel to distribute to members.
Iii. features of the programme
Unified Customer Portal System
Operation Platform of compound system
Architecture design of multi-station collaboration
Flexible Agent Business System
Unified Multi-level user management
Flexible role control
A powerful security mechanism
Centralized system Management
Strong backstage Support System
Appendix: Hotel Ticket Booking system solution for tourism industry
The travel industry hotel Reservation System solution is the traveling enterprise to the national, cross-border users, agents, distribution points, salesman for a full range of business promotion, support, can quickly realize the membership, membership card, hotel listings, tickets, prices, discounts, charges, sales policy for flexible, unified management.
Functions include: To provide customers or members of information management, transaction information management, membership card issuance management, consumption points management, complaints and feedback, transactions, performance rewards and punishments, callcenter (CTI) integration, fax integration, short message integration, to meet enterprise sales automation, customer resource management, The need to tap the opportunities for sales.
The "Travel Industry hotel Reservation System" feature includes:
Reservation card Management System
Member Consumption management system
hotel room State management system
Reservation Business Management System
Financial Settlement Management System
Agent Business Management System
Collection and payment management system
Bank Card Payment Management system
Multi-mode booking system (self-service reservation system)
Internet Information Portal System
System and its operation management
The core role of the system: there is no perfect information system support, booking business is almost impossible more than 5000 nights, it is impossible to support fast service to members, accurate and effective management, it is not possible to timely and accurate with the hotel settlement, the emergence of a higher business running single situation (NoShow). So the reservation system is a core, similar to the banking management system. It is not enough to have telephones, faxes and human services.
Worry-free network of tourism industry hotel Reservation System solution is the current domestic scheduled business management of the most perfect, applicable software system.