Ghost pull diary-35 [potential value mining vs. after-sales service]

Given that many people, including entrepreneurs and in-service operators, are confused about the concepts and functions of mining potential values and after-sales services

I decided to write an articleArticleLet's talk about these two things (this article)

What is potential value mining? For example, if you dig a small hole on the ground, you can play with glass marbles. Now, you can dig the hole deeper and plant trees,

Continue to dig deep and big, and then you lie in and find it suitable. This is to explore potential value. Someone will immediately think,

You take a blank sheet of paper. When White Paper is sold, you may only have a fraction of the money, print some pictures, and sell a few dollars, so continue mining.

Print the portrait of Mao zidong and write it in 100. sorry to tell you that this is a counterfeit banknote.

Discovering potential value is something like this, and what is after-sales service?

After-sales service is used to ensure the original value or to ensure that the hidden value can be continuously and stably used by the customer.

In fact, this is not as abstract as I have written. Take the big pitfall you just dug as an example. After you have dug the big pitfall, you will lose your hair.

In this way, everyone will bury you, and this big pitfall will have the value of the grave, and when you get down, hope to die happily.

Generally, it is a job to ask people to do things. It is after-sales service to help you do things.

Why do many people confuse these two things when developing a product or launching a service?

If the customer finds problems, flaws, bugs, and so on. The customer will complain that when the problem cannot be solved, the customer will leave you

The role of after-sales service is to solve the customer's problems. Even if the customer's problems exceed the capabilities of after-sales service, after-sales service can

The customer needs to be fed back to the development team and boss to avoid problem analysis, improvement, and solution.

Many people have almost no concept of after-sales service. In their eyes, they only need to pull the guests over.

At this time, discovering potential values is often something these people need to use...

It is a good thing to mine the potential value. It is blind to ignore the constant exploration of the potential value of after-sales services.

The value without protection is very weak. The value is weak. The value just wants to attract customers and ignoring after-sales service is stupid.

One of my suggestions for the messy csdn blog is

Content-oriented service is king

 

PS: pingback gets bored. I spend 30 minutes to delete spam every day. pingback seriously affects the speed of blog update.

Reducing the quality of blogs and disturbing my thoughts Lao Tzu's current mood is not very beautiful

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