Guang Tong IT service management to enhance enterprise operation and maintenance

At present, the government agencies and enterprises are constantly put forward new requirements for modern management, how to make more effective use of investment, quickly reflect the effect of investment, for the enterprise business operation to make contributions, requires advanced it operation and maintenance program has the following functions: modular development, improve reuse, speed up development , the ability of product rapid deployment, to achieve the "open box" effect. All these have put forward the higher request to IT service management software manufacturer, satisfy the requirement to improve the efficiency to become it operation Dimension software important measure standard.

Analysis of Enterprise IT operation Dimension

The purpose of it operation and maintenance management is to escort the business system and ensure its healthy operation. In many enterprises, although some of the monitoring tools may have been deployed, because these monitoring tools are designed for a particular system or resource, they are not well integrated with each other and provide a wide variety of consoles to enterprise operators, and, more seriously, because of the inability to integrate with each other, The management information that it monitors cannot be shared, lead to false alarm and repeated alarm and other phenomena occur; At the same time, because these tools are only for IT resources monitoring, management software, even if the problem can not be linked to the real business, can not determine the impact of the problem on the business, Unable to determine the order of precedence in resolving the problem, causing the problem that affects critical business to be delayed, resulting in huge losses.

Facing the above problems, we can see the importance and necessity of establishing a unified it operation and maintenance management platform. The unified it operational management is often faced with heterogeneous management objects and multiple management requirements. Without a unified, integrated management system, when networks, systems, and services change, or when management tasks change, it can lead to large changes in the management system, which may take a long time and effort to learn new management skills, leading to a decline in management efficiency. Eventually lead to the implementation of management work cycle lengthened, management errors increased. A unified and integrated management system will help the information center to make the best use of the skills and effort of the management and maintenance staff to manage the system efficiently and accurately. In addition, enterprise business system is generally composed of a variety of systems, but the final business system users to provide a consistent service, so in the measurement system operation, the quality of service is an important standard, the need for unified assessment. To this end, IT service management vendors must change their overly traditional it operational concepts, to create a unified IT service management platform for users to meet the management needs, only it operation and maintenance management can connect IT management with the operation of the business, all the different management tools of the console for unified and integrated to achieve information sharing.

Guang Tong It operation and maintenance solution

Wide communications Tatsu to face the increasing demand of users, in-depth analysis of the network structure of Chinese enterprises and operational dimensions of the current situation, tailored to the users of the industry it operation and maintenance solutions. Guang Tong It operation and maintenance solutions for the operation and maintenance of outstanding problems, for users to establish a unified, integrated management platform in order to improve the overall efficiency of enterprise IT service management.

Guang Tong It Operational management platform integration of the previous network, server and business applications, security equipment, client PCs and computer room of the basic environment, such as the division of Management, to achieve the IT system centralized, unified, comprehensive monitoring and management, the system through the integration of ITIL and other operational and maintenance management concepts, to achieve the technology, function, The complete integration of the service three aspects realizes the standardization, process and normalization of IT service support process, greatly improves the ability of the fault emergency handling and enhances the management efficiency and service level of the information department.

In addition, Guang Tong it operation and management platform can also help users to achieve from the local, individual, by department of Operation and maintenance services to the overall, integrated it operation and maintenance services to transform, can help users from the passive "fire" service into a scientific and effective process of service management Can help users to fundamentally solve the problems existing in the traditional operation and maintenance work, such as the basic accounting management, fault detection and solution lag, operation and maintenance knowledge can not be shared, equipment assets are not clear. Guang Tong IT Operations management platform brings not only the management software itself, but also to the user brought "IT management concept + system Tools + Process Method" combination, to provide users with including management processes and norms, business and implementation methods, including all-round construction.

Enhance the enterprise IT operation, communication Tatsu is committed to creating maximum value for users, but also to practice the leadership of domestic it operation and maintenance vendors, the overall promotion of enterprise information construction undertakings in China.