Guangdong Telecom: Failure is imposed by external forces

The report began 5:50 P.M. yesterday, Guangdong Province, the telecommunications network failure, the province of many regions are network broadband can not connect, the browser can not open Web pages and other phenomena.

After the release of the news, many other provincial users also said that network traffic jams, involving Hubei, Hunan, Guangxi, Hainan and Shanghai and other provinces and cities. Many local residents in Guangdong have been unable to connect to the telecommunications "10000" hotline after being repaired. By 8:20 P.M. last night, the fault was basically eliminated.

China Telecom Guangdong Branch said that Guangdong Telecom out of the province router part of the problem, resulting in Internet congestion, some users can not normal access to the Internet. However, the Guangdong Telecom Internet is not completely interrupted, the provincial access is normal, after repair, the network has returned to normal. The cause of the problem is under investigation now.

For network traffic jams, many netizens have called for, work and life are difficult to separate from the network, should establish a network emergency mechanism to ensure normal use. Some netizens suggest that telecom should set up a nationwide bulletin site. Foshan Citizen Zhao said, now is the real network era, in addition to mobile phone, people's daily contacts almost all online, work and entertainment can not be separated from the network, once a similar network failure, often unprepared, "do not know what the reason, how to do."

Reasons and Responses

Network spread hacker attack said

Say one: Telecommunications out of the province router fault

China Telecom Guangdong Branch said last night that Guangdong Telecom out of the province router part of the problem, causing the Internet congestion, some users can not normal access to the Internet. But the Guangdong Telecom Internet is not completely interrupted, the provincial visit is still normal, the problem is still under investigation. "A large number of experts are in the company, group research," said one official.

Say two: Sogou launches "hacker" attack?

Yesterday, all over the QQ group reprinted the Network Big Traffic jam reason, said Tencent thousands of servers all by the world from the huge flow of hacker attacks caused QQ members can not be online. Thus leading to national network paralysis, Sogou become the biggest suspicion. NET post refers to the network traffic congestion by the Sogou and Tencent input method a case caused.

Saying three: "Rush" to QQ off line

Yesterday, there is also news that the incident originated in two games for the player to attack each other, in the case of the inability to black out the competitor's website, a party simply from the domain name, the dnspod of the server was bombed, resulting in traffic jams.

"Failure is imposed by external forces."

For the first and second statements, the head of China Telecom's Guangdong branch said last night that it was difficult to rule out both possibilities. At present, the public security organs have launched investigation and evidence. The claim that the server was attacked, the official did not deny, he said, according to the current server capacity, "even if the national Internet users will not be blocked at the same time", the failure, it must be "external forces imposed." However, as for the specific reasons, the relevant experts and public security departments are still in the investigation and argumentation.

To these two statements, Tencent Customer Service center wiring staff said that the current understanding is that because the telecommunications sector of the server failure, resulting in Tencent's network system server problems. There are no rumors of the situation, Tencent also in the first time through the release of information to the user to clarify the issue.

Questions

User: Can the loss of business claim

Telecom: Also the victim, I hope we can face together

"What a bummer!" Said old Jia, who is in the insurance industry. Yesterday, the network traffic congestion, so that he can not on time to the insurance plan and contract to customers, attract customers dissatisfied, refused to sign.

Lao Jia Unit in Guangzhou Tianhe District Sports East Road, Yangcheng International Trade Center, and customer Mr. Shen is about 7 o'clock in the evening before the insurance plan and contract passed, in order to catch up with his boss on business trip before the United States signed. But at that time, the network traffic congestion, units and Internet cafes are unable to access the Internet, the results of the old Jia was not punctual, not professional, insurance policy also did not.

Afterwards, old Jia learned that the reason is the fault of China Telecom line, can not help but ask: "I should be to the telecom to recover this loss?" ”

The head of China Telecom's Guangdong Branch said that consumers were dissatisfied with the service, and that there were related demands, which could be reflected through customer service complaints. "Consumers are not the only victims, China Telecom is also the victim, we do not want to do so." The person in charge said that after the incident, telecommunications need to spend a lot of human, financial and material resources for maintenance, "We hope that we jointly maintain and face together."

Experiencing

Unable to bet on lottery jump

Taobao owner's complaint page won't open

Live in Guangzhou Haizhu District Village East Street, Mr. Tian is a shopkeeper Taobao, usually the main job is on the network to sell their own goods. Around 7 o'clock last evening, a lot of buyers called him, claiming that he could not open the Web page of the product.

"I don't know what's going on, and then I find my computer is not open." Mr. Tian said, he found that although the Web page can not open, but QQ is still able to log in, he had to use QQ to send to each buyer of merchandise pictures and instructions.

I'm in a deadline, I can't get my money back.

Ms. Huang, who lives near the Pearl River swimming pool in Guangzhou, is a part-time clerical worker who, on weekdays, "subsidizes home" by writing for some companies and websites. She said that at that time was the written manuscript to the company's mailbox, the network traffic jams time and "7 o'clock in the evening deadline" Company regulations crashed, let her white busy, royalties.

Huang revealed that two weeks ago there have been broken nets phenomenon, call 10,000th, the system of Automatic voice broadcast for "broadband repair," the network in half an hour after the return to normal. "I used broadband for half a year, and broke the two times net." "said Miss Huang.

Video conference interrupted, boss simply dinner

In Yuexiu District Martyrs Middle East Dongshan Square work Sales manager Gigi at that time she was working with colleagues to open a video conference, suddenly, video, web pages are not open, the meeting was forced to interrupt. Try repeatedly fruitless, everyone thought, the company was "hacker" attack.

In everyone "looking at the computer", the company's boss announced that the collective cancellation of overtime, eat a "reunion dinner", and "anyway we have not party for a long time, today, when the weekend ahead, I invite you to eat sing K"! Win everyone's unanimous praise.

Telecom 10000 hotline busy to "paralysis"

According to the Netizen describes, with the network unusual accompanying is, 10,000th number service hotline also once close to "paralysis". "Played more than 20 times are busy, dozens of times after the pass, but prompted wireless broadband problems," Every day new netizens "Buddha" said. And as of 8 o'clock in the evening, the reporter has used mobile phones, fixed-line tried 45 times, all prompted a busy signal.

No betting on the number, the lottery is anxious to jump

"The lottery is about to be won, but the betting stations say they can't buy the lottery ticket, they are anxious to kill me." "Last night around 7:40 P.M., Zhongshan City, Mr. Chen call our report material telephone, he was in 6 o'clock in the afternoon after work went to a Shuangse Qiu betting station, but was told that the temporary can not bet." "I have been with a lot of issues, and this evening I hope very much, really nasty to death me." ”

Last night around 7:58 P.M., when the reporter again call Mr. Chen, just betting success of Mr. Chen Big sigh thrilling. "Too risky, just to bet success, on the two minutes!" ”

White-collar to search for information to help friends from different places

"Ah, how still not on the net Ah!" "Around 7 o'clock last evening, Zhongshan East office kept making such calls. A company staff Chong to reporters, from yesterday 5:40 P.M., the network has been a problem, anxious to find information on the internet she had to call for help friends all over the country. But friends in Wuhan said they could open some large portals, but could not open the Zhongshan government website. "she said.