Note: users who have passed real-name authentication cannot cancel the authentication. This process is only applicable to users who have not completely passed real-name authentication. If you cannot cancel the authentication, click here to submit a cancellation application for verification by the customer service personnel. If you are an authenticated account and want to cancel the authentication, you can try to cancel the account, but the cancellation must meet certain conditions. Click here for details. (Can I cancel an authenticated account ?)
1. Open Alipay, log on to Alipay account-account settings-basic information, and click authenticate now ].
2. "cancel this authentication application" is displayed below the authentication status box ".
3. Click cancel authentication application and enter the payment password of the Alipay account.
4. Enter the correct payment password to cancel the authentication.
Of course, if the problem cannot be solved as mentioned in the article, we can contact customer service. Only customer service can help us solve this problem.