How can I solve the problem that Samsung tablets cannot receive MMS? (P6800)

1. The Internet access function is not activated.

: To use the MMS function, you must activate the GPRS Internet service on your phone card.

To use the MMS function, you must activate the GPRS Internet service on your phone card. You can contact the local network provider of the phone card to activate the GPRS Internet service.

Tip:

If you are a Chinese mobile user, contact your local mobile company to activate the GPRS Internet service, or call 10086;

For China Unicom users, please contact your local Unicom company to activate the GPRS Internet service, or call 10010;

2. You have enabled the Internet access function.

: After the Internet service is activated, the normal reception of MMS is also related to Internet parameters, signals, SIM cards, and other factors.

2.1 enable mobile data

: Some smart operating systems must enable the data service to receive MMS messages.

Method 1:

 

1. Click the application icon in the upper right corner.

 

2. Click set ].

 

3. Click more and then mobile network ].

 

 

4. Check [use data packets.

 

 

2.2 set MMS parameters

: The MMS parameter may be incorrect, and the machine cannot receive the MMS.

1. Click application on the standby page ].

 

2. Select [Settings ].

 

3. Select more and select mobile network ].



4. Select Access Point Name ].

 

5. Click the menu key in the upper right corner and select reset to default ].



If the problem cannot be solved by resetting to the default setting, click the menu in the upper right corner and click New APN to create a new parameter.

 

 

The following figure shows the MMS parameters of different carriers. You can create the parameters according to the following table:

 

 

2.3 restart the tablet

: If your tablet is down or has poor signal, restart the tablet.

2.4 card swap

: It may be a problem with the SIM card. Try another Sim card.

It may be caused by your phone card signal, parameters, and other problems. We recommend that you change the network period to use the Internet, or you can try another phone card that can access the Internet on another mobile phone to check your mobile phone.Whether MMS can be received normally.

3. The preceding operations cannot be solved.

1. Restore factory settings

If you still cannot receive MMS after changing the phone card, it may be caused by the existence of third-party software or some settings on the tablet that shield the network. We recommend that you restore the flat to the factory settings.