How can web designers communicate with customers better?

Most of the work of web designers is centered on customers, such as solution customization, design modification, design requirements, and Design validation, in this case, it is inevitable to have some communication with the customer. In fact, there are also many skills in this communication. Let's share the design fish below.

Can you not complain like this?

In some designer forums, information about designers complaining about customers can be seen everywhere. More and more designers have been detained by customers as "stupid customers" and "difficult customers. Not to mention who is right or who is wrong, but to say that your skills are not strong or that you have not communicated with the customer, in short, there is also a responsibility of the designer in the case that the customer is in a bad situation. Ask the designer not to complain about the customer, but to think about how to solve the problem.

What communication skills do we need to deal with customers?

1. matching with the customer.

Web designers may encounter many customers, which can be described as countless users. You also need your own experience when dealing with customers. The customers you meet may not understand design, or even the Internet. They may be just a small supervisor in the company. They may be mean women, maybe a big boss who has met the world, it may also be a middle-aged old lady who picks up bones in an egg. As we all know, "when people talk about things, what they say, what the web designer needs to say. For example, what is the nature of the company of the other party, what is the market oriented to, and what kind of website customers like to watch, the customer's age, education, and even hobbies can also be properly understood, when talking about this, many people may laugh at it. This is not about investigating customers. In fact, for web designers with some work experience, when talking with customers, through apparel, speaking style, and simple chat, you will simply understand your customers, which will be of great help for your smooth completion of the project. For example, if you are dealing with a mean customer, you cannot deal with the customer of a small supervisor. This is the way you deal with the customer.

2. You must be professional.

No matter what customers you face, you must be professional. You must have professional job skills to tell the customer that this job can be completed smoothly and well done. The word "professional" does not mean that you can be fooled by using QQ or sweet words. You need to come up with your work, solutions, and capabilities in all aspects.

I have a friend who is very professional in design, but he is not good at being introverted and expressive in language. Because his design is the most amazing in the company, as a result, the manager handed over 80 thousand of the list of a large national company to him, but many people listened to his speech that day after the plan was confirmed. As a result, because of the poor presentation ability, the final effect was not good, after the meeting, the customer canceled the cooperation with the company. Therefore, no matter what customers they face, web designers must pass on a confident + Professional positive energy to the customers. This step will leave a different impression on the customers, it will be of great help for you to complete the list smoothly.

3. adequate preparation.

A web designer must be fully prepared for any work. For example, what should he do if he does not approve of this solution? What will he do if he denies you or even insults you? Are you prepared for the strange problem of the customer? At this time, you need to prepare for the project. From the very beginning, you have to do your best to prepare for the project. For example, you can prepare for a market survey in advance, then you can boldly tell the customer why the design is like this, what is the theory and basis of the design, and so on.

There are also many designers who love to prepare several alternative drafts when they work. We think that bad draft users may think it is good, so that the preparation can greatly increase the hit rate.

4. Select more questions and answer less questions.

Why is this mentioned? For example, "What kind of website do you like?" is different from "X manager". Which style do you think AAAAAAAAA and BBBBBB are close to that of our project? ". The first answer is often a lot of text or lazy customers who say they don't know how to let you look at the design. The second one will open the two websites and check out a similar website style. For the first one, you tend to have no direction like a needle in a haystack. For the second one, you often have a clear idea of what the customer wants. Just like the boss who sells boards, "Do you want eggs ?" And "do you want one or two eggs ?" I have learned a lot about the customer's answers.

5. Consider the issue from the perspective of the other party.

In the process of communicating with the customer, you must give the customer the feeling that you have been working very hard to think about things for him and do things for him, in addition, he feels that you are especially careful about this project and think about many problems from his perspective. For example, "this design is not very good for the user experience, but for our website ......" "Adding such a design module will apply to our website ......".

6. personal qualities.

As a web designer starts to deal with customers for the first time, the web designer must present a very good personal image to the customer. "Many people don't blame", "you", "thank you", and "please ..." And so on. In short, we need to establish a good personal image for the customer, show personal charm, and leave a good impression on the customer.

The above are some of the issues that web designers can learn from when communicating with customers, hoping to help the majority of web designers.

The source of this article is the fish blog. The original Article address is http://www.shejiyu.com/post/9.html. welcome to download it. Keep the source.