How do I Aliyun e-mail duplicate mail?

problem Phenomenon:

A message that is normally sent by the receiving party indicates that it has repeatedly received multiple copies of the situation.

　Reason Analysis & Solution:

For messages that have been sent, whether there is a recurrence, which causes the receiver to repeat the collection, first check the sender mailbox sent folder, the message is normal.

If the sent message itself is normally reserved only one, in most cases, the sending process is normal and no repeat delivery, in the Sent folder to view the mail delivery status of the method, you can refer to the following figure shows:

In the Sent folder, the queried message if there is no duplicate delivery, the recipient received a duplicate message in the state, you can refer to the "mailbox appears repeated receipt of mail" description of the method to understand the relevant reasons.

Note: This note is only for Aliyun enterprise mailboxes, Aliyun mailboxes, receive status can not be investigated from the Aliyun mailbox system, please feedback the recipient's own query for the reasons for the repeated mail messages.

Non-recipient is charged to the message

Problem phenomenon:

When you normally receive a message, the email address is listed in the "to" column, but what is the reason that you have a mailbox account that is not included in the to list, and you have received a message?

　　Reasons and Solutions:

Enterprise mailbox when receiving mail, such as an account A, except a has been added to the "to" a column can be collected to the mail, and the following other scenes can also receive mail, the specific use of the method please click on the corresponding function name, enter the link to jump instructions page to find out.

Scene 1, mail group function, that is, account A is set up as a member of a mail group mailbox, at this time to the mail group mailbox, all members of the group will receive mail; the "to" address bar displayed in the letter shows only the mail group mailbox account;

Scene 2, the message monitoring function, that is, account A is set up as a monitoring list of a mail monitor mailbox, set to use this feature, to the monitoring list of any monitored mailbox account letter, the monitoring mailbox will be received at the same time; This letter shows the "to" Address bar, displays only the account name of the monitored mailbox;

Scene 3, the Mail collection function, that is, account a set up an automatic pop to receive a mail account B letter, when this function is used, account B receives the mail, will automatically be the account a generation received, the letter shows the recipient "Address bar, only to show the account name of the mailbox received, that is, account B;"

Scene 4, the secret send function, that is, account A is sent to the sender to add "Bcc" recipient, the secret message receiver can only see "to" and "CC Recipient" account information, "Secret send" to the list of recipients will be automatically hidden.