Step 1. Download and install the Kies software
If you haven't installed kies, you can search Baidu for the kies software to download it.
Step 2. Enable the media device (MTP) mode
1. On the standby page, slide down the top curtain menu.
2. As shown in the following figure, click [connected for charging.
3. Check the [media device (MTP)] on your mobile phone.
Step 3. Connect to your computer
1. Here we use windows 7 as an example. Connect your phone to your computer via a USB cable. The following window is displayed.
2. If the prompt is not displayed on the computer, double-click the portable device drive letter with the mobile phone model.
3. Double-click to open the Phone folder.
Reminder
I have introduced in the article that the Kies software is not installed, and you may not be able to install a driver for your mobile phone. Of course, if you have installed a 360 Mobile Assistant or other mobile assistant, you can install a driver for your mobile phone.
If you cannot connect to your computer by pressing the above phone, we can try to upgrade Windows Media Player to version 11 or later. If Windows Media Player is upgraded, we can try the Kies software, click the Tools menu and select reinstall device driver.