How to apply for a refund for 360 person cloud disk?

How to apply for a refund for 360 person cloud disk?

Tools Software Tutorials

Users who are still in the membership period after October 20, 2016 will receive a full refund: the user purchased within the last 3 months will be automatically returned through the original purchase channel; More than 3 months to buy or through the Apple product channel to buy users, manual in the official website member record "", "" or kefu@360.cn customer service box to apply for a refund; Please apply before February 1, 2017 and no refund will be accepted until expired.

October 20 News, 360 issued a cloud Disk Service transformation closure announcement, decided to close personal cloud Disk service, the following is the original announcement:

At present, some criminals use 360 cloud disk storage to spread illegal documents, infringement of pirated profits, the dissemination of obscene pornographic information and other illegal and criminal acts occurred repeatedly, serious infringement of legitimate rights and interests of legitimate enterprises, but also brought great harm to society. In recent years, 360 Cloud has strictly complied with the requirements of Internet laws and regulations, and continued to devote a lot of manpower, material and technical resources to crack down on illegal behavior. However, because of the privacy of the cloud disk storage and the complexity of management, the enterprise still faces great security risks.

Therefore, the 360 cloud disk decided to stop the personal cloud Disk service, in the network disk storage, the dissemination of content of the legality and security is completely resolved before the recovery, after the transformation of corporate cloud services.

We are about to take the following measures:

Member refunds are made from October 20, 2016 to February 1, 2017. is still a member of the user, regardless of the number of days remaining, a full refund;

November 1, 2016 to stop the cloud disk upload services, including upload, dump and other data writing functions are closed;

Since February 1, 2017, no longer keep the cloud disk data, close all the cloud account and clear the data, please be sure to download the backup data before this.

We apologize for the inconvenience caused to you, thank you for your accompanying.

Common Questions and Answers:

Why should the 1.360 pan turn off?

Some criminals use 360 cloud disk storage to spread illegal documents, tort piracy profit, the dissemination of obscene pornographic information and other illegal and criminal acts occurred repeatedly, serious infringement of legitimate rights and interests of legitimate enterprises, but also brought great harm to society, in the failure to find a safe solution to these problems before the decision to stop the cloud disk personal version of service.

2. What time does the cloud disk service shut down?

After the October 20, 2016 announcement, turn off online playback video, preview files, view thumbnail features. November 1, 2016 to stop the cloud disk upload services, including upload, dump and other data writing functions are closed; Since February 1, 2017, no longer keep the cloud disk data, close all the cloud account and clear the data, please be sure to download the backup data before this.

3. How long does it have to download transfer data?

Backup data can be downloaded from now through January 31, 2017, and the cloud disk service is closed from 0 o'clock February 1, 2017, please download and back up the data in time.

4. How to apply for refund of original member?

Users who are still in the membership period after October 20, 2016 will receive a full refund: the user purchased within the last 3 months will be automatically returned through the original purchase channel; More than 3 months to buy or through the Apple product channel to buy users, manual in the official website member record "", "" or kefu@360.cn customer service box to apply for a refund; Please apply before February 1, 2017 and no refund will be accepted until expired.

5. How long can I refund the application?

Automatic refund will be automatically returned through the original purchase channel, will return the original payment account in 1-3 days; Manual application requires bulk collection of refund information, and then submitted to the company for approval to take the financial payment process, it is expected to take 2-3 weeks.

6. Can you save the data in the cloud U disk?

No, the cloud U disk is used in the cloud disk data, affected by the transformation of the cloud disk, need to download and backup.

7, and the cloud disk cooperation service can continue to use?

Specific cooperation type of service, please pay attention to the official announcement of the service, in order to carry out the next step of the arrangement.