How to avoid a dispute over PayPal complaints and credit card fraud

In today's network foreign trade marketing, PayPal is undoubtedly the most widely used online payment tool, but PayPal for transaction security considerations, and sometimes temporarily freeze a transaction money. Therefore, it is very important for every foreign trade seller to understand the risk and avoidance methods of foreign trade.

first. PayPal Survey
In order to protect the buyer's financial security and transaction fairness, PayPal will proactively initiate an investigation of payments deemed questionable. PayPal will temporarily freeze the payment once the survey results indicate that the transaction is suspected of fraud. Then the PayPal survey will appear at which stage of the transaction. Typically, the investigation occurs at any stage of the execution of the transaction, depending on the time the PayPal collects the information and makes the judgment, and the time of the investigation is generally within one week of the order confirmation. In the PayPal investigation process, the seller is required to note that once the order is investigated, the seller will need to stop shipping and contact the buyer at the first time. If it has been shipped, and the goods can not be intercepted, sellers need to contact the buyer do not sign, to avoid the purchase of goods received and the risk of being signed. If the buyer is a long-term and trustworthy user, the seller may negotiate with him to return the payment because some of the issues in his PayPal account have been investigated and recovered. If PayPal verifies that the buyer's payment is normal, the investigation will be completed. However, if the buyer does not receive the goods or goods as imitation, PayPal will directly convert the investigation into the corresponding category of complaints, and found that the order for fraudulent orders will be fully recovered.

second. Credit card complaints
According to PayPal, 70%-80% of the PayPal account is linked to a credit card, and there is a direct credit card payment without a PayPal account. As a result, buyers have not received the goods or due to the quality of goods caused by the credit card complaints, the buyer to credit card number is stolen and other reasons for the credit card company to withdraw money and other credit card disputes and fraud. The validity of a credit card complaint is determined by the cardholder's agreement with the issuing bank, usually between 120-540 days after payment. The decision of such a complaint is ultimately made by the credit card company and PayPal has no control over the results. Foreign trade sellers to avoid the above disputes must pay attention to the following points: 1. Sellers need to describe the items they sell in as detailed and accurate a way as possible. In particular, some Chinese quality standards and units of measurement that are different from other countries must be explained in detail; 2. Keep chat records with customers as much as possible in case of future disputes; 3. Beware of high-risk countries and perverse transactions. Abnormal transactions generally show that the buyer at the cost of freight costs require the seller to use the more expensive express delivery or the buyer constantly request to change the delivery address, such as the occurrence of the seller should be more vigilant. And some countries from the Middle East, Africa, because EMS freight information may be displayed incomplete, so the transaction risk also increased correspondingly. In particular, China Post's cargo tracking number only supports tracking inquiries in 5 countries, including: USA, UK, Canada, Australia, New Zealand. Therefore, the credit card issuing bank and the PayPal company only accept the EMS Express mode of China Post adopted in these 5 countries.

third. PayPal complaint not received goods
According to PayPal rules, sellers are required to provide a tracking number that is properly addressed to the buyer. Otherwise, the full payment will be withdrawn. For sellers who have not yet shipped or have filled in the tracking number but can still intercept the goods, the seller must suspend the delivery and communicate with the buyer in a timely manner. The complaint processing staff on the marketing platform shall provide the transaction information of the buyer and seller to PayPal for verification according to the actual condition of the order, so as to protect the interests of both parties to the maximum extent.

fourth. PayPal complains that the goods do not match the description
Compared to several other PayPal complaints, this kind of complaint is less dangerous to the purchase price, but if the buyer presents the goods to PayPal as proof of the third party such as fakes, PayPal will decide to recover the full payment, so the seller cannot be too careless about this issue. The phenomenon of goods and description is very common in the network marketing, as long as the buyers and sellers to engage in positive and effective communication, similar complaints can be a good solution.