How to download the Symhelp tool and use it to collect Sep logs (how to download symhelp tools)

Os:windows R2

SEPM--> 12.1 RU6 MP3

SEP--> 12.1 RU6

Refer article:

About Symantec Help (SYMHELP)

Https://support.symantec.com/en_US/article.TECH170735.html

Symantec Help (SymHelp) FAQ

Https://support.symantec.com/en_US/article.TECH203496.html

For SEPM side

Click "Help" at the Up-right Comer

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For SEP client, still click ' Help ' to choose ' Downloadsymantec help Tool ... '

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System would popup a website to the download Symhelptool

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For 中文版 version

Https://support.symantec.com/en_US/article.TECH170752.html

For Chinese version

Https://support.symantec.com/zh_CN/article.TECH170752.html

Click "Symhelp.exe"

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Click "I Accept the EULA"

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Or You can choose a language from the drop list

Then click "I Accept the EULA"

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Click "Collect Data for support"

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ADD the product data for support.

Client--> SEP Client

Console--> SEPM

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Choose All data

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Next ....

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Click "Save"

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W can find the file in the same folder with Symhelp.exe

Send this file to the Symantec Technical support Engineer forfurther help.

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This article is from the "Let technology fly for a while" blog, please be sure to keep this source http://sandyice.blog.51cto.com/2589227/1731812

How to download the Symhelp tool and use it to collect Sep logs (how to download symhelp tools)