How to get user feedback and 5-star comments for your App?

How to get user feedback and 5-star comments for your App?

How to earn considerable income? How to handle user feedback on app store?

In our past articles, we discussed why positive comments and ratings are important in app store (Note: it is not just nice-looking ). However, how do you collect these positive comments? At the same time, an equally important question: how do you continue to collect constructive feedback and leave the store with unfriendly comments?

How can I get a 5-star rating?

Just ask them!

No. Seriously, how can I get a 5-star rating?

I'm serious! (Suppose you have created a good application, of course ...)

Of course, as an application user, you have seen this conversation:

They are everywhere. As a user, you cannot avoid them. Why? Their actual work. To some extent, it is quite low for a user to discuss with the app store how amazing your app is. Of course, this happens only once in a while, but why? If you want a lot of comments, you will be prompted. You can use tools such as Appirater to find these built-in dialogs. Crittercism even has an out-of-the-box tool built into their SDK.

If you are not a fan of the standard dialog box, you can be creative in terms of user experience. Remind users in a unique way to build it into your app's natural operation process, so that it will not have an uncoordinated experience. The most important thing is to always ensure that the request is required at least 5-7 days after they have installed your application. If they still use your application after a week, the possibility is: a) they like it because it is still on their phone; B) they may give high comments if they choose to score; B) They will prompt that the possibility of anger is lower, because your app has proved its value.

Hybrid

Just like everything in your application, you should continue to adjust the user experience until you find the right combination. In this case, which dialog operation will give you the most positive comments? Consider the following dialog:

Note the changes in text, button positions, and options. The fourth dialog box is actually used as a filter-if you selectIt cocould be betterThey bring support channels instead of app store. In addition, it is interesting that you may get more success. If the message explicitly requires 5 stars, rather than simply rating us. This helps to raise the comment to a higher star rating:

LOVE the app, it's perfect! 4 stars ?????

Do not hesitate to adjust the attributes, such as the number of days the user has waited, the design of the dialog box, and how it fits your app. A great evaluation mechanism can achieve everything.

How to limit negative comments

Negative comments always happen. They are part of an app developer. Instead of giving up the first negative review, you can add salt to it and check whether something can be learned from it. The last thing you want to see is the performance-related 1-star rating:

For this reason, we can use tools similar to Crittercism. As a developer, you cannot test everything you can imagine. The key is to solve these problems as soon as possible without waiting for the user to tell you what happened. The Crittercism SDK provides alarms for real-time crashes and performance, allowing you to solve any new problems and ensure a smooth user experience.

Collect less awesome feedback

It is great to get a positive rating, but they do not necessarily help you improve your app. Sometimes, the most critical problems of the app can be discovered by users, but you may not want to know these 2-star reviews.

There is a support channel in the app so that those disappointed users can vent, which is a good idea (I personally like UserVoice ). In this way, you can use a dedicated channel between you and your users for complaints and problems-or even follow up with them to solve their problems.

In general, an excellent user experience will make your app shine in the app store, so once you can solve user problems or build the features they suggest, feedback to the user and request some support in the form of comments!

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