How to install Open-source ITIL portal iTOP on CentOS 7

How to install Open-source ITIL portal iTOP on CentOS 7

ITOP is a simple Web-based open-source IT service management tool. It has all ITIL functions, including service desk, configuration management, event management, problem management, change management, and service management. ITOP depends on Apache/IIS, MySQL, and PHP, so it can run in any operating system that supports these software. Because iTOP is a Web program, you do not have to use any client program on your PC. A simple browser is enough for daily IT environment operations.

We need to install and configure iTOP on CentOS 7 that meets basic requirements.

 

Download iTOP

The download package of iTOP is now on SourceForge. We can get its official link from here.

Itop download

We use the wget command to obtain the compressed file from the connection here.

1. [root@centos-007~]#wget http://downloads.sourceforge.net/project/itop/itop/2.1.0/iTop-2.1.0-2127.zip

 

ITop extension and network installation

Decompress the unzip command to the itop folder under the apache root directory.

1. [root@centos-7~]#ls
2. iTop-2.1.0-2127.zip
3. [root@centos-7~]# unzip iTop-2.1.0-2127.zip-d /var/www/html/itop/

List content in the installation package.

1. [root@centos-7~]#ls-lh /var/www/html/itop/
2. total 68K
3. -rw-r--r--.1 root root 1.4KDec172014 INSTALL
4. -rw-r--r--.1 root root 35KDec172014 LICENSE
5. -rw-r--r--.1 root root 23KDec172014 README
6. drwxr-xr-x.19 root root 4.0KJul1413:10 web

These are extensions that we can install.

1. [root@centos-72.x]#ls
2. authent-external itop-backup itop-config-mgmt itop-problem-mgmt itop-service-mgmt-provider itop-welcome-itil
3. authent-ldap itop-bridge-virtualization-storage itop-datacenter-mgmt itop-profiles-itil itop-sla-computation version.xml
4. authent-local itop-change-mgmt itop-endusers-devices itop-request-mgmt itop-storage-mgmt wizard-icons
5. installation.xml itop-change-mgmt-itil itop-incident-mgmt-itil itop-request-mgmt-itil itop-tickets
6. itop-attachments itop-config itop-knownerror-mgmt itop-service-mgmt itop-virtualization-mgmt

In the extracted directory, run the following cp command to copy different data models from the datamodels Directory on the web to the extensions directory to migrate the required extensions.

1. [root@centos-72.x]#pwd
2. /var/www/html/itop/web/datamodels/2.x
3. [root@centos-72.x]#cp-r itop-request-mgmt itop-service-mgmt itop-service-mgmt itop-config itop-change-mgmt /var/www/html/itop/web/extensions/

 

Install iTop web Interface

Most server settings and configurations have been completed. Finally, we will install the web interface.

Open the browser and use the IP address or complete domain name to access the iTop web directory.

1. http://servers_ip_address/itop/web/

You will be redirected to the iTOP web installation page. Let's configure as required, as we did in this tutorial.

 

Verification prerequisites

In this step, you will see the welcome page for verification. If you see some warning information, you need to install the software first to solve these problems.

Mcrypt missing

In this step, an optional php mcrypt package is lost. Download the following rpm package and try to install the php mcrypt package.

1. [root@centos-7~]#yum localinstall php-mcrypt-5.3.3-1.el6.x86_64.rpm libmcrypt-2.5.8-9.el6.x86_64.rpm.

After successfully installing php-mcrypt, We need to restart the apache service and refresh the page. The verification should be OK.

 

Install or upgrade iTop

Now we need to select a new installation on the server where the iTOP is not installed.

Install New iTop

 

ITop License Agreement

Select the license agreement for all iTOP components and click "NEXT ".

License Agreement

 

Database Configuration

Now we enter the database creden。 to configure the database connection, and then select the following to create a new database.

DB Connection

 

Administrator Account

In this step, we will enter its login information to configure the administrator account.

Admin Account

 

Miscellaneous Parameters

Let's select additional parameters to choose whether you need to install a database with the demo content or use a brand new database, and then proceed to the next step.

Misc Parameters

 

ITop Configuration Management

The following options allow you to configure the element types to be managed in iTOP, such as CMDB, data center devices, storage devices, and virtualization, which are required in iTOP.

Conf Management

 

Service Management

Select an option that best describes the relationship between your IT device and the environment. Therefore, we choose Service Management for service providers.

Service Management

 

ITop Tickets Management

From different available options, we select ITIL Tickets management options to manage different types of user requests and events.

Ticket Management

 

Change management options

Select different ticket types to manage IT device changes in available options. We select the ITTL change management option.

ITIL Change

 

ITop Extension

In this section, we select additional extensions to install or skip without selecting them.

ITop Extensions

 

Prepare to start web Installation

Now we are preparing to install the previously selected components. We can also pull down these installation parameters to view our configuration.

Confirm the installation parameters and click the Install button.

Installation Parameters

Let's wait for the progress bar to complete the installation steps. It may take several minutes to complete the installation steps.

ITop Installation Process

 

ITop Installation Complete

Our iTOP installation is complete. You can enter iTOP as long as you perform a simple manual operation.

ITop Done

 

Welcome to iTop (IT Operation portal)

Itop welcome note

 

ITop panel

You can configure anything, such as services, computers, address books, locations, contracts, and network devices. You can create your own. The fact is that the newly installed CMDB module is a required module for every IT staff.

ITop Dashboard

 

Summary

ITOP is the best open-source desktop service solution. We have successfully installed and configured CentOS 7. Therefore, one of the most powerful aspects of iTOP is that it can be easily customized by extension. If you encounter any problems during installation, please comment.

Via: http://linoxide.com/tools/setup-itop-centos-7/

Author: kasconditioned Siddique Translator: geekpi Proofreader: wxy

This article was originally translated by LCTT and launched with the Linux honor in China

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