How to make CMDB configuration maintenance closer to human nature

Recently, a lot of industry in the big guy about the CMDB voice, the CMDB's attention continued to rise, the CMDB's past is full of freckles ugly daughter-in-law, minced not to be seen so many years, finally boil up to see in-laws. Oh, who can understand her virtuous?

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On the other, in reading a number of Daniel's article found that the mention of configuration maintenance of the content is very small, there are also around. But in the past and the user's contact process, found that configuration maintenance has been an unavoidable big problem, a difficult to chew bones. The general practice of products in the industry mainly relies on automatic discovery + Manual maintenance + Process Control. For automatic discovery, Process control, I want to only solve the configuration maintenance of 60% of the work, the real problem is the use of 40% of the workload of manual maintenance. Because of the evil of human nature, the nature of the people in the action of not much, even if the current configuration accuracy is very high, time is a long and messy, the shape of a fake. Secretly estimated that there are people complaining, I am, who developed the CMDB, not a good use, the data is all rubbish. Who can calm down and think about it? This is not

CMDB

The problem? Hey, who can understand her grievance?

Today, we put aside the high on the automatic discovery and process control does not say, and you discuss how to do the manual maintenance of the configuration, first to analyze the human maintenance why so difficult? Low configuration accuracy Why is it so low? I think there are several reasons for this:

Lazy

Laziness is human nature, is an unconscious habit, as much as possible to think less, less work, or people want to protect the fat layer consumption instinct. The status quo, feel and oneself unimportant, slack careless, clock, encounter wind and rain, estimate even the clock also don't hit. Many enterprise configuration maintenance is a common maintenance by many people, general practice. As the saying goes: "Same big pot, do not dry, three meals, eat full, sleep sweet." Long time, people form silly white sweet, data into dirty!

The crowd and herd mentality

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In the big environment, in the beginning some people, we have to admit that very hard intentions, but there are inevitably some of the team in the "mess sticks." Long-term past Jinzhuzhechi, howl, people have a herd mentality, watching others are not timely maintenance configuration, I do what is so desperately. It's been a long time, you know, the crap sticks. + +, garbage data ++!

Missing comparison

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Everyone was crushed by an exam-oriented education. If there is no comparison of the ranking mechanism in the school, I think I am not good at college, hate to be posted at the end of the month on the Grade bulletin board rankings. Maintenance of the CMDB is the same, if there is no comparison, no sub-ranked, the maintenance of the good is not intuitive to feel, more do not talk about quantitative assessment.

Lack of assistance

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CMDB Maintenance is a group behavior that requires a team to contribute data. However, many CMDB design, the use of relatively closed mode, self-sufficiency, not from the perspective of collaborative sharing to consider. Some non-maintenance people find that the problem of configuration, based on the cumbersome communication, not active communication, causing problems lag, if everyone does not say and so on.

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Need to solve the problem is closely related to human nature, below I will be through the specific product design analysis, interpretation of "human nature" on the impact of the product.

People are born with three kinds of attributes, natural attributes (people old and sick), psychological attributes (emotions), social attributes (activities, interpersonal), throughout the Internet, all products are around these three aspects to build, the ultimate goal of the product is to meet human needs, not from the perspective of human nature to consider product design, is bullying.

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So our CMDB from the beginning of the design is from the human nature, from the user's pain point, around how to regulate the lazy human nature, induce the vanity of human nature, arouse the fear of human nature, promote communication and collaboration with people to the social, to help users do the manual configuration and maintenance.

based on the original design, we CMDB adopt the idea of setting up configuration maintenance circle and social collaboration, promote the vivid disposition, ensure the accuracy of the configuration, and inspire the user's intrinsic power to do the configuration and maintenance through the combination of culture guidance and normative restraint.

The specific design is as follows:

Birds of a feather, people in the circle: according to business, configuration type, region, architecture, management and other dimensions of the establishment of configuration maintenance circle, through the establishment of the circle, so that management objectives, resources, action more focused.

The older generation used him to walk the road live tell us, general does not work, to get rich, MO open Big pot rice, sub-fields to households, a family, self-wiping the buttocks. Configuration maintenance, but configuration maintenance is small team (if the team small, can go to the individual) behavior, so that each team needs to be divided into three acres, such as according to the structure of the business system, the circle will include all the configuration of the business architecture (business, applications, clusters, hosts, databases, middleware, etc.), so that team self-sufficiency Lazy words, don't say rice, even soup have no drink, the division of the circle is good to solve the human nature lazy nature, their own responsibility to maintain!

Social collaboration: Data access in a shared circle, open comments, likes, and in-house letters that drive efficient communication, collaboration, and sharing within the enterprise.

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Man is a swarm of animals, without social activities, psychology is not belong to, and eager to be recognized by others. Through the sharing of data, sharing, to achieve data collaboration and build, in addition, through the open comments, likes, station letter, say your views or different points of view, or suggest programs, help others, will also reap the praise of others.

Energize: Introduce the dynamic rank of the circle, inspire the personnel internal power, promote the configuration maintenance activity.

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According to the configuration of the creation and change, comments and the operation of the Circle dimension, calculate the dynamic index of each circle, some vanity, love, the natural people will fear, fear of contrast, fear of backwardness, will endeavors think more into the horse swagger from the hoof!

Recently many enterprises are talking about their own CMDB how big on the technology, supporting a complex variety of scene function, but just on the human configuration to maintain this small function, and who really to think about it? BB today so much, perhaps not recognized, but I just hope that everyone in the product, can return to the original, from the human nature, I always believe that a good product can solve the user's pain point lies in the weakness of human nature has a good grasp, in the pursuit of good products on the road, I tireless, and June mutual encouragement!

Zhou, a high-quality cloud software (DevOps-based concept, from monitoring, to application experience, to automated continuous delivery, full-stack operations solutions provider.

This article is from the "excellent cloud dual-state Operations" blog, please be sure to keep this source http://uyunopss.blog.51cto.com/12240346/1870196

How to make CMDB configuration maintenance closer to human nature