1, in the "Help Center"-"self-service", click "Cancellation Account", such as unregistered Alipay account will prompt you to log in first account;
2, login account after the system will automatically detect account Security Service environment, if not comply with the error: such as digital certificate users did not install the certificate, such as the account is frozen, or Alipay account is not activated;
System detection account to meet the Security service environment, enter the Agreement page, there are 5 seconds countdown, 5 Seconds to click "Agreement and Continue";(click "Cancel" will exit the cancellation process, back to self-service)
3, the information submitted, the system will automatically detect the cancellation of the account requirements:
1) does not conform to the cancellation condition, the page feedback error prompt;
2 If the cancellation conditions, will enter the confirmation waiver Rights page, click "I know, next". (click "Cancel" to exit the logoff process and return to self-service.) )
Note: The current page will prompt you to include personal information, transaction class, Quick payment (cartoon) related rights and interests.
4, select the reason for cancellation, click "Next";
Warm tip: The reason for cancellation is required to fill out, "Your proposal" optional.
5, Cancellation account confirmation, input payment password, click "Confirm cancellation";(such as click "Cancel", will exit the cancellation process, return self-service. )
Warm tip: Cancellation account Confirmation page According to the user type different, show the conditions are different:
1 All types of users need to enter the payment password;
2 The authenticated user also needs to fill in the Attestation certificate number;
3 Mobile phone binding users also need to fill in the phone check code;
4 PO Make the user also need to fill in PO order.
General not Certified Account:
Not certified mobile phone users:
6, click "Confirm Cancellation", the system automatically two times account cancellation check information.
1 System two times the information is correct, cancellation application submitted successfully, the account automatically exits and freezes, the page prompts cancellation of the application submitted successfully, the audit will be within 48 hours of cancellation of the account;
2 The System two times the information checksum failed, the page prompts cancellation request failed.
7. The result of cancellation will be notified to you in the form of SMS or mail.
