I can't connect to my assistant or how to solve the connection timeout

after the device inserts a data cable to connect the computer, opens the love thought assistant but does not recognize the device or displays the device connection timeout, this kind of situation is generally the device connection is unstable or is the computer service, the drive unusual cause, may according to the following solution method to be possible to troubleshoot.

　　One, data cable and computer USB interface normal state

　　

Please make sure that your device is an Apple device, not a cottage or a fake, if it is false may cause USB connection instability, there will be a sudden disconnect phenomenon. Disconnect after the connection may be a USB connection is unstable, we recommend that the data cable plugged into the computer chassis after the USB interface and try again

　　Second, whether the computer terminal installed itunes and equipment is normal.

Make sure your computer has itunes installed, and if you do not have itunes you need to download the latest version of itunes installation, after installation, the computer will be installed to drive after the device is connected.

If the computer has already been installed itunes, the Assistant is still unable to connect, first confirmed that the phone has a screen lock, if you have to remove the screen lock, plug in the phone and a little trust on the phone. If you have the code locked or the iphone has been deactivated is not able to read the device information, directly to the brush machine or the solution to deactivate.

　　Third, confirm the computer drive is normal

3.1, because the iphone connections need itunes driver, if the computer's itunes drive exception will cause the connection is not, first click on "My Computer" right, select "Management", pop-up interface Select "Services and Applications", click "Services" to see if there are installed "Apple Mobile Device ", this is the Apple driver, the link is not on the phone may be because the service is not properly enabled.

If the service is not started, click "Start". If you have started, right-click this service, click "Re-enable", then restart your assistant, and then connect Iphone/ipad to the computer to try it. If there is an error in restarting the service prompt, please uninstall itunes and install it completely.

3.2, please confirm that your device is connected to the computer, the phone is charging (make sure the data line is good), and "My Computer" has the iphone feature recognition "XXX iphone digital camera (XP)" or "Apple IPhone (Win 7)" (pictured below), If not, it could be a USB driver or a data cable connection problem.

3.3, please confirm my Computer Device Manager does not hit the exclamation point drive!

XP User: Right click on "My Computer"-admin-Device Manager-Universal Serial Bus controller-apple Mobile Device USB Driver, there is no exclamation point, if there is, please right-click Update drive.

Windows 7: User right click on "My Computer"-Properties-Device Manager-Universal Serial Bus controller-apple Mobile Device USB Driver, there is no exclamation point, if there is, please right-click Update drive.

　　If the Apple Mobile Device USB Driver is not listed under Universal Serial Bus Controller, you will need to manually install the driver:

1. Click on "Portable Devices" in "Device Manager", then right-click on the Apple IPhone, Apple IPad or Apple IPod entry, and choose Update Driver from the shortcut menu.

2, click "Browse the computer to find driver software."

3, click "Select from the computer's device driver list".

4. Click the "Install from disk" button. (If the "Install from disk" option is not displayed, select the device categories (if listed), such as mobile or storage devices, and then click Next. The "Install from Disk" button appears. )

5, in the "From Disk Installation" dialog box, click the "Browse" button.

6, browse open to the following folder: C:Program FilesCommon filesapplemobile Device supportdrivers.

7, double-click the "USBAAPL" file. (If you are using a 64-bit version of Windows, this file is "Usbaapl64".) If you do not see "usbaapl64" here, or if you do not have a "Drivers" folder, look for it in C:Program Files (x86 Common filesapplemobile Device supportdrivers).

8, click "OK" on the "From Disk Installation" dialog box.

9, click "Next" and complete the driver installation procedures. Then reseat the system to confirm that the device is properly identified.

　　Four, also sometimes may be the itunes driver is incomplete or mistakenly deleted, need to uninstall itunes after a full, and then reinstall itunes try.

Because itunes involves multiple interdependent components, uninstall itunes and related components in the Control Panel-> programs and features (uninstall all Publishers for Apple Inc) in the following order, and then reinstall itunes after the uninstall is complete.

Finally, you can connect to the device by opening the love-thinking assistant. If the above methods can not be connected, it may be the data cable or computer USB interface, you can try to change the data cable or switch to the USB interface to reconnect.