Industrial and Commercial Bank of China and Bank of China fraud customer

I am from Xianyang, Shaanxi province. In September June, I used the card of the Industrial and Commercial Bank of Xianyang To get 500 yuan from the ATM of the Bank of China in the same city of Xianyang, and finally received 7 yuan for the service fee. That is to say, I had to pay more than five yuan, and I could not have found it. I found that I had to pay more than five yuan when I used a discount to save money. I will call ICBC 95588 immediately. Their customer service staff certainly told me that it was not their fault. It must have been a problem with the ATM of the Bank of China. Ask me to call a customer from the Bank of China. No way, I had to call the customer service of the Bank of China. Their Customer Service also affirmed that it was not their fault. I had no choice but to call the customer service of the Industrial and Commercial Bank of China. After all, I am a customer of the Industrial and Commercial Bank of China. I should have asked them if something went wrong. My attitude was very resolute. The Deputy President of the People's Road branch in Xianyang of the Industrial and Commercial Bank received me and copied my passbook. Let me give him some time. He will give me a reply. A week later, I called and they said that the ATM of The Bank of China had a problem and it was set to a remote location. Therefore, 1% of the service fee was deducted, I also said that the five yuan had been returned to my account. (So far, I have not seen the money return to my account.) At that time, I had a very good atmosphere. How can it be set to a remote location? Someone is playing tricks, if it weren't for me to find out, I don't know how many people will suffer. Besides, this is obviously a slap in the face policy. If I beat you, will it be enough to apologize to you? This is not just about five yuan. Later, I told the card department manager of Xianyang industrial and commercial bank that I had two requirements: 1. I have to pay back and forth for the various expenses I spent on making a phone call for this matter; 2. Either public MediaThe above public apologies, but so far they have not contacted me. What do you mean. In the future, I will advise you to exercise more snacks when dealing with banks. Our common people cannot beat them. If something goes wrong, it will always be the fault of the weak!