Information System Service Management

Information System Service Management includes four topics.

1. Information System Services

Information System Service: Professional Information Technology Consulting, system integration, and technical support.

System integration includes device integration, network system integration, and application system integration.

2. System Integration Qualification Management

The Enterprise System Integration Qualification adopts the separation of authentication and approval. Certified by the certification authority, approved by the Ministry of Information Industry.

It is divided into four levels based on overall evaluation, management capability, technical strength, talent strength, and performance.

Level 1: no less than 25 project managers and no less than 8 senior project managers

Level 2: no less than 15 project managers and no less than 3 Senior Project Managers

Level 3: no less than 6 project managers and no less than 1 Senior Project Manager

Level 4: no less than 3 Project Managers

3. Information System Supervision

Information System Supervision approval basis: comprehensive conditions, performance, supervision capability, and talent strength

Information system supervision is divided into three levels: A, B, and C. The main supervision content is "four control, three management, and one coordination ".

Four controls: quality control, progress control, investment control, and change control

Three management: information management, security management, and contract management

I. Coordination: Project Personnel coordination

4. ITIL and ITSM

ITIL: IT Infrastructure Library

ITSM: IT service management (customer-centric, providing low-cost and high-quality services)